Mariana Torres Santander’s Post

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Startups - Fintech | CX & CS specialist | Business development | Marketing

These are my top 5 tips to improve in CX: 1. Provide personalized experiences💥 Tailor products and services to meet the unique needs of individual customers. Use customer data to create personalized experiences and tailor communication. 2. Listen to customer feedback👂 Regularly solicit feedback from customers and use it to improve your products, services, and overall customer experience. 3. Reward loyal customers ⭐️ Recognize and reward loyal customers with incentives such as discounts, exclusive offers, and loyalty programs. 4. Communicate clearly and transparently🗣️ Provide clear and transparent communication to customers throughout the buying process and beyond. 5. Empower employees💪🏻 Empower frontline staff to make decisions and take action to resolve customer issues. This can help improve response times and create a more personalized experience. #CX #CustomerExperience #TipsToImprove #loyalty #MakeTheDiference #MarianaTorresCx

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