Touchplan’s Post

Touchplan Users! You can take various training classes and receive certifications right from our website. Take your construction planning knowledge to the next level with Touchplan Academy. #constructionplanning #constructionsoftware #training #development #customersuccess #blog

Touchplan Academy allows users to take their knowledge of Touchplan to the next level and take a deep dive into different platform areas through various training classes. #customersuccess #training #certification #constructionsoftware

It's easy to create software tutorials with Articulate 360! Discover these 4 tips on creating software tutorials in Rise 360 today. https://bit.ly/48YOnA1

Some good info here.

I'm so excited to be back in the customer education corner of SaaS! I wholeheartedly believe that learning can and should drive a company's success every bit as much as revenue. Why? Because educated customers become #superusers. Superusers not only increase retention rates, but they are more likely to proselytize the brand and product. Having the opportunity to craft and implement a customer education program to produce superusers is beyond exciting! 🤩 As most things that are worth doing, it will be a lot of work. Therefore, I've been doing a ton of research on customer onboarding processes at different companies. (UserOnboard has a wealth of onboarding teardowns on their website if you ever want to go on a deep-dive.) I'm also very curious to hear your insights and experiences, dear network! 🤔 What onboarding experiences have stood out to you as a customer? 🤔 What kind of training do you prefer when you are learning a new software or app? #customereducation #saas #learning #onboarding 👇🏿👇🏻👇🏼👇🏽👇🏾👇🏿👇🏻👇🏼👇🏽👇🏾👇🏿 Hi, I'm Lauren and I'm a #formerteacher turned Instructional Designer. Follow me for more content related to #education, #mentalhealth, #transitioningteachers, and #learninganddevelopment!

𝟲͟ ͟𝗨͟𝗻͟𝘀͟𝘂͟𝘀͟𝗽͟𝗲͟𝗰͟𝘁͟𝗲͟𝗱͟ ͟𝗖͟𝗼͟𝘀͟𝘁͟-͟𝗕͟𝗲͟𝗻͟𝗲͟𝗳͟𝗶͟𝘁͟𝘀͟ ͟𝗼͟𝗳͟ ͟𝗨͟𝘀͟𝗶͟𝗻͟𝗴͟ ͟𝗢͟𝗻͟𝗹͟𝗶͟𝗻͟𝗲͟ ͟𝗣͟𝗿͟𝗼͟𝗰͟𝘁͟𝗼͟𝗿͟𝗶͟𝗻͟𝗴͟ Deans and school directors, are you looking for ways to optimize your budget while maintaining high academic standards? Here are a few ways you can cut your overhead costs with online proctoring: 1. 𝗥𝗲𝗱𝘂𝗰𝗲𝗱 𝗧𝗿𝗮𝗻𝘀𝗽𝗼𝗿𝘁 𝗖𝗼𝘀𝘁𝘀: Eliminate the need for students to travel to physical exam locations. 2. 𝗟𝗼𝘄𝗲𝗿 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗠𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝗰𝗲: Minimize wear and tear on campus facilities. 3. 𝗘𝗻𝗲𝗿𝗴𝘆 𝗦𝗮𝘃𝗶𝗻𝗴𝘀: Cut down on energy costs associated with lighting, heating, and cooling large exam halls. 4. 𝗦𝘁𝗮𝗳𝗳𝗶𝗻𝗴 𝗖𝗼𝘀𝘁: Reduce the need for in-person proctors and administrative staff. 5. 𝗦𝗮𝘃𝗲 𝗼𝗻 𝗣𝗮𝗽𝗲𝗿 𝗮𝗻𝗱 𝗣𝗿𝗶𝗻𝘁𝗶𝗻𝗴: Go paperless and save on the cost of paper, printers, and related supplies. 6. 𝗧𝗶𝗺𝗲 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: Save valuable time for both staff and students, translating to significant cost savings. Our online proctoring comes directly integrated to our learning management system, uxpertise LMS, and requires no installation to get started. Curious to know what this would look like for your institution? Book a free demo now and one of our specialists will gladly address your questions and guide you through our proctoring features - https://lnkd.in/erxEN-rG #learningmanagementsystem #onlineproctoring #remoteexamproctoring

In our in-depth article, "How-To guides, What are They and How are They Helpful," we uncover the immense value these resources offer. Whether you're a seasoned expert or an eager learner, this piece is sure to captivate your interest.   🔎 Explore the essence of How-To guides and grasp why they're indispensable tools in our dynamic world. 🔧 Acquire actionable tips for crafting your own compelling How-To guides, enabling you to share your knowledge and insights effectively. Click on the link below to access our blog post and elevate your expertise to new heights! https://lnkd.in/gxFbvvg8 #HowToGuides #SkillDevelopment #ProfessionalGrowth #KnowledgeSharing #WowTo

Riddle of the Day Comment your thoughts below. #opportunities #growth #learning #development #VCPK #riddleoftheday #funatwork #ApplyNow #callcenter #callcenterlife #customerexperience #customerservicejobs #customercare #workculture #worklifebalancegoals #workculturematters #FunFactFriday #Riddle

Riddle of the Day 😃 Comment your thoughts below. #opportunities #growth #learning #development #VCPK #riddleoftheday #funatwork #ApplyNow #callcenter #callcenterlife #customerexperience #customerservicejobs #customercare #workculture #worklifebalancegoals #workculturematters #FunFactFriday #riddleoftheday

🚀 Steal My Customer Education Strategy 🚀 When I think of the #CustomerEducation community, two words immediately come to mind: collaborative and open. Whenever I log into LinkedIn, I’m inspired by everyone’s willingness to share their ideas, best practices, and frameworks—many of them have made their way into our strategy at Gainsight. So, to keep that collaboration going, I want to share the strategy my team and I use to keep Gainsight University (GSU) humming on all cylinders. 🔑 Consistency and Maintenance is Key We're ALWAYS adding—and updating—courses to reflect the evolving nature of our products and the overall industry. Our goal? Update and/or add 4 to 6 courses a month. Not only does this steady stream of content make sure GSU stays current, but it keeps our learners engaged and coming back for more. It’s a win-win. 👥 Cater to Multiple Personas We know people come to GSU for different reasons, which is why we offer courses and content catering to different learning needs. Want to learn more about Gainsight Customer Success? There are courses for that. Trying to improve your report building skills? GSU has you covered. If you have the bandwidth to create courses for different use cases—do it! You’ll end up with an academy that becomes the go-to resource for a broader audience (which makes it easier to maintain leadership buy-in). 💡Always Opt for Interaction While there’s certainly a time and place for passive content, we almost always opt for its interactive counterparts—think quizzes, tutorials, and practical exercises—to ensure our learners retain and apply the knowledge in their day-to-day lives.  🛤️ Learning Paths Are a Must Learning paths are the backbone of GSU. Why? Because they strategically guide our learners through a journey tailored to their unique goals and needs. Said another way, they help ensure our learners are achieving the intended outcomes of our courses. 📊Analytics-driven Decisions I have no problem admitting that I don’t know what I don’t know. What courses in GSU are helping our learners? Which ones are falling short? I get these answers by monitoring and analyzing our course performance and evolving our strategy in real-time to ensure we’re delivering maximum impact. That’s the core of our customer education strategy at Gainsight. Do these resonate with you? How does your strategy differ from ours?