Towne Park’s Post

My job introduces me to the most amazing people! A few months ago, I got to spend a morning with Candice Koseba at Montage Healdsburg, learning the art of beelining. What’s that you ask? Check out the story in the summer issue of Distinct, the magazine of Montage Hotels & Resorts and Pendry Hotels & Resorts. And if you like honey, grab some from Sonoma County Bee Company. It sells out fast! #distinctmagazine

Ready for the summer superyacht season? Insight from Luxury Hospitality Management is a journey of self-reflection, understanding and better communication, helping you to identify and unlock those natural talents. It fosters a new appreciation of your team's diverse skills, heightens your perception of others' talents and builds trust in environments often working under pressure. #yachting #superyachts #teamdevelopment #teambuilding #hospitalitytraining

Ever wondered what it's like to journey to the world's most secluded spots? Dive into our exclusive conversation with FAR FAR AWAY's Captain Meo and discover the magic of bespoke charters immersed in luxury, culture, and adventure. 👉 https://lnkd.in/dPScczPP

This is a perfect explanation.

Dear friends "Night Shift" is one that is either dreaded...or one that is eagerly looked forward to... :-) / ;-) My friend Vikram Cotah in his opening sentence says "...everyone thinks of hotel industry as a glamorous place..." I beg to differ... Hotel industry IS A GLAMOROUS PLACE! Otherwise why will someone pay 1 lakh, yes, Rupees ONE LAKH, plus taxes, to stay in a room? A 5-star hotel room is an "ASPIRATIONAL PLACE", and a "RECOGNITION PLACE", an "ACHIEVEMENT PLACE" For e.g., when two corporate executives from different companies meet in a "industry event", and if they by chance talk about where they are staying, believe me, I talk about 30 years back, but if one told the other "I am in the Taj", you could see the glow of "respect" in the other person's eyes, even if for a fraction of a moment! :-) I do not know if he remembers or not, and I do not know if you people know or not But, as part of our training [though I was going into Corporate Sales, I insisted on being 'suitably grounded'] I was exposed to the amazing level of training that each and every employee of the "Disney Amusement Park" went through... And that video inspired me to develop a completely new business strategy, i.e., "Increasing Business Revenue THROUGH exemplary [read "floor them"] Customer Service leading to Customer Loyalty" :-) And my strategy was a success, whether in Vizag, or in Chennai, or in Bengaluru, but they are stories of another day Coming back to "Night Shift", more than the Taj Group, I thank the Welcomgroup culture [maybe because they were a very young organization compared to the Taj Group and the Oberois] because my "brother-friend" Yogesh Mittal and I had the best time, for at the end of the day One may join an organization, but one normally leaves because of one's boss And if my career had got a different start, i.e. with the Welcomgroup, I WOULDN'T HAVE LEFT THEM [and I am sure they wouldn't have let me go; thank you my Guru Nakul Anand :-) ] Dear Vikram You are doing amazing things And I have offered my candidature publicly Now it's up to you, and to THE PEOPLE who jointly decide on matters like this :-) With Best Wishes :-)

Two Iconic Las Vegas Strip Resorts Mark Anniversaries Amidst Tragedies As two prominent Las Vegas Strip resorts commemorate anniversaries, their milestones are deeply intertwined with moments of resilience and remembrance. The recent article by the Las Vegas Review-Journal sheds light on the challenges faced by these establishments and their enduring spirit. One of the resorts faced the tragic events of October 1, 2017, when the city experienced the devastating Route 91 Harvest festival shooting. The resilience displayed by the resort and the entire Las Vegas community in the aftermath of this tragedy exemplifies the strength of unity and solidarity in times of adversity. The second resort marked an anniversary connected to an earlier tragedy, the MGM Grand fire in 1980, which claimed lives and left a lasting impact on the city's safety regulations and emergency response protocols. The anniversary serves as a poignant reminder of the importance of continuous improvement in ensuring the safety and well-being of both guests and staff. In the face of these challenges, both resorts have demonstrated a commitment to not only honoring the memories of those affected but also implementing measures to enhance safety and security. It is a testament to their dedication to providing a secure environment for patrons while fostering a resilient spirit that defines the Las Vegas community. As we reflect on these anniversaries, let us acknowledge the strength and fortitude exhibited by these resorts and the city of Las Vegas. The collective journey towards healing, growth, and improved safety measures serves as a source of inspiration for other communities facing adversity, reminding us that even in the face of tragedy, resilience can lead to a brighter and safer future. #LasVegas #Resilience #Anniversaries #SafetyFirst #CommunityStrength https://buff.ly/3uRzEZt

try to learn more about how to " Build Our Dream Career In The Hospitality Industry"

Guest recognition - do we have time for that? . . . Yes, in Holiday Inn Resort Fort Walton Beach we do. If mutual relations are to be good, both parties need to work on it. In order for our hotel to be recognized by guests as exceptional, we also need to recognize our most valuable guests as such. How do we do it? ✅ I select 2 VIP guests every day based on their IHG One Rewards status and how much they travel. ✅ Their rooms are assigned based on their preferences, upgrading ability and requests. I personally inspect them (this gives me a chance to see what`s becoming a negative trend in rooms). ✅ A welcome letter is put in their rooms, and ✅ we deposit some points for them as a gift. This happens every day. Consistency is the key if you want to see any results. I saw my result today. A VIP guest from yesterday personally stopped by to thank us for recognizing him and to shake hands. He is staying in 3 rooms for 7 days. Not a cheap trip.  We hope he becomes a regular 🙂 BTW, our guest love score (composite index of all our hotel scores for rolling 6 months) is 81.69. We are working on getting to 85 by the end of the year. What is yours? #recognition #consistency #guestrelations #scores #guestreviews

How to welcome guest and make them feel comfortable. When we talk about home away from home is the hospitality language we speak to give out guest the 100% customerssatisfaction.....Nobody is born a professional..