🚗 TDCX now serves Volvo Cars in #Europe!
With less than one in 10 Europeans believing that car brands provide good digital experience, Volvo Cars is shifting gears to ramp up its CX in Europe, following a successful partnership with TDCX in Malaysia just over a year ago.
Daniel Mereuta, Country Director, TDCX Romania said, “As CX continues to be a priority for automakers, it's clear that companies are shifting their focus from product features alone to creating meaningful connections with their customers. This renewed emphasis on CX is not only about providing convenience but also about delivering personalized experiences that evoke emotions and foster loyalty.”
To support its customer service specialists in serving Volvo Cars’ customers efficiently and effectively, TDCX also plans to implement innovative digital tools that provide greater insight into the customer’s history and their potential needs. This enables the specialists to understand the customer better, reducing the duration of the interaction and speeding up the resolution process.
Read more about the announcement here: https://lnkd.in/gbs_Jnn4
Learn more about how TDCX can transform your CX strategy here: https://tdcx.ai
#BeMore #Outsourcing
SPHR, CPTD, CMQ/OE, Learning and Development Leader
4mo❤️ Omotenashi !!