Transport Accident Commission (TAC)’s Post

As case management develops further in 2025, we’re making it our mission to demonstrate the positive impact it can have on a person’s life following a life-changing injury. We’ve enlisted the help of some of our experts to share what case management means to them, starting with Rehabilitation Case Manager, Michelle Purvis: “To me, Case Management is… Making a positive difference to people’s lives following a life-changing accident or trauma. This is partly possible due to the work/life balance the role provides. I work as an Associate Case Manager at Corporé and I have always been amazed at how measured the work/life balance is in my role. Yes, we are working with people who have suffered terrible accidents, and it can be distressing, but there is so much support surrounding you as a Case Manager that you feel strong and confident enough to source and coordinate the best possible care for each of your clients. We’re also provided essential training to develop our knowledge, making us better Case Managers able to achieve optimum outcomes for injured clients. This puts us in the best possible mindset to be able to support our clients effectively. This is essential since as a Case Manager, you are at the centre of an individual’s rehabilitation. You are coordinating rehabilitation, ensuring everything happens at the right time and considering any barriers to optimum recovery. Therefore, you need to be able to make independent, relevant and timely decisions that benefit the client at every stage of rehabilitation, requiring a clear mind, developed understanding and excellent dedication to every case. There are many skills needed as a Case Manager, but in particular, you must be organised and an effective communicator. That’s because we must collaborate with so many different people within the case management process. It’s not just about liaising with the injured client, but also legal teams, insurers and other clinicians, building up an excellent toolbox of resources to achieve the best possible outcomes for a personal injury case. Then, using excellent knowledge developed from years of clinical experience, we’re able to develop the best possible rehabilitation plan for each of our injured clients. I feel very trusted as a Case Manager working with Corporé. I know that my decisions in each case are trusted and respected, but I also know that there is available support whenever I need to ask a question or get an opinion about a case. With this support, my developed knowledge and excellent relationships in case management, I know I can make a difference in a client’s rehabilitation.” Discover more about effective communicator, Michelle Purvis, here: https://lnkd.in/eVaE4UbE #TogetherWereBetter

At CHU Assess, it's not all about me wearing a hat and looking pretty. We also do things like creating an environment where people can grow their skills by resolving challenging and technical claims with support, autonomy and ownership within a flexible work life balance arrangement. Look around, there's a fair bit of Strata going on. Our valued clients tell us we are at the leading edge of service in our market. Yet we are far from done. We listen to our people and are in a constant adaptive environment to deliver for our staff and clients. Do we always hit the mark? Of cause not, but we own our learnings. We perform a survey every month amongst the team to track engagement and many aspects to identify areas to improve . We receive anonymous comments. Here are some lovely ones.. "Our team often goes to one another for opinion and questions and the responses are always respectful" "yes, I can discuss my family priorities with my team leader and they are understanding and caring about them" "My Team Lead has an innate ability to be professional with their instructions whilst still having fun. They are able to communicate areas of improvement kindly and work with me to discuss those." "CHU Assess is a family full of understanding and support" "It's awesome and I tell everyone how awesome it is." "wouldn't even think about another job" We have two roles open in Vic. Others will tell you they know strata. I think they know where it has been. We know where it is going. Hop in, we can show you.

Great operational opportunities

If you offer income protection (disability insurance) it's always good to know this information.

𝐇𝐨𝐰 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐢𝐬 𝐭𝐡𝐞 𝐧𝐮𝐦𝐛𝐞𝐫 𝐨𝐟 𝐲𝐞𝐚𝐫𝐬 𝐰𝐨𝐫𝐤 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐨 𝐛𝐞𝐜𝐨𝐦𝐞 𝐚 𝐬𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥 𝐜𝐚𝐬𝐞 𝐦𝐚𝐧𝐚𝐠𝐞𝐫?                       Within the NSW Workers Compensation industry, the role of a case manager extends far beyond technical expertise. It's about the unique blend of life experience and transferable skills that shape exceptional outcomes for injured workers. Using LinkedIn data we have looked at the 6 current Claims Service Providers (CSPs) within the NSW Scheme. We have calculated by aggregating the median years of all work experience of case managers working at CSPs. These figures reflect the cumulative years of experience among current employees within each provider. They highlight not only the diverse backgrounds contributing to case management but also the depth of expertise that enhances injured workers support and operational efficiency. 𝐃𝐢𝐬𝐩𝐞𝐥𝐥𝐢𝐧𝐠 𝐌𝐲𝐭𝐡𝐬: Contrary to common assumptions, case managers in NSW often enter the field with diverse life experiences that enrich their approach. These experiences ranging from personal resilience to empathetic communication are invaluable in navigating complex cases and supporting individuals through pivotal moments. 𝐓𝐡𝐞 𝐑𝐢𝐬𝐢𝐧𝐠 𝐃𝐞𝐦𝐚𝐧𝐝: There's a growing recognition of the need for case managers who bring a wealth of life experience and transferable skills to the table. Beyond traditional qualifications, employers seek professionals who can effectively manage difficult conversations, empathise deeply, and adapt to diverse challenges. Leaders in the industry have spoken to case managers with life experience and external work experience show the ability to bounce back from setbacks, navigate challenges, and maintain composure under pressure can make all the difference in effectively managing claims and supporting employees through difficult times. #WorkersCompensation #Insurance #Recruitment #Insights Andrew Smith | Haniksha N. | Ashlea Smith | Adam Coyne Allianz Australia Personal Injury | DXC Technology | EML Group | Gallagher Bassett | icare NSW | QBE Insurance | Suncorp Group |

I often get asked what’s the DNA of a successful case manager. Whilst this is certainly more than just one factor, life experience significantly contributes to effective case management. Life experiences enhance empathy, improve understanding, builds resilience and the ability to connect with people. Managing what is often a complex and challenging situation with professionalism, empathy and a commercial mindset. Reach out for a chat around more of our insights into workers compensation.

Sporadic Jokes and a Job: "Q: What's the opposite of croissant? A: A happy uncle." "I can't believe I was robbed and they only stole my limbo stick. I mean, how low can you go?" "Q: How did Swedish people get so good at building furniture? A: No IKEA!" Job Forward Request: As I have obtained a new role, I'd like to help others. If you'd like me to recommend you for a role just send me an invite to connect and send me your email address. A Job: Colorado is an amazing place to Live and Play. Ever thought about applying for the Care & Case Management Systems Manager role with the State of Colorado? I think it's in line with what a Technical Business Analyst person does. https://lnkd.in/g5ETmpz4

Climbing the corporate ladder in insurance? 🌟 #Growth #CareerMove #Opportunity Navigating the intricate world of workers' compensation claims is a feat that requires expertise, dedication, and a keen eye for detail. If you're passionate about delivering top-notch service in a challenging yet rewarding environment, this could be your moment! I'm thrilled to share that a dynamic role as a Corporate Insurance Claims Adjuster II has opened up. This isn't just another job; it's a career pedestal that could elevate your professional experience to new heights. What's on the table? 🤔 🎓 A gateway for those with a Bachelor's degree or a wealth of experience amounting to 10+ lush years in a Lost Time Self-administered workers' compensation setting. 📈 A necessity for 6 years of hands-on expertise in the same intense, claim-centric environment. 📜 A Claims Adjuster License - not just a piece of paper, but your ticket to making a tangible difference. 💼 Preferably, you'd be embellished with an Associate in Claims (AIC) Designation or an equally prestigious professional accolade. But this role isn't merely about what you've accomplished; it's also about how you get things done: - Teamwork makes the dream work, and your ability to thrive in a collaborative setting is paramount. - Juggling tasks with grace? That's where your rock-solid organizational prowess comes into play, making multitasking seem like a walk in the park. - Whether it's pen on paper or a compelling conversation, your communication skills are your superpower. - Tech-savvy? Of course! A whiz with MS Office, you're ready to conquer spreadsheets, presentations, and documents with ease. - And let's not forget, medical terminology isn't Greek (or Latin) to you; it's part of your well-versed insurance lingo. Join an employer where diversity isn't just embraced; it's celebrated. Novant Health is setting standards, ensuring every application is weighed equally, truly reflecting the diversity that shapes the world we live in. Ready to step into a role where you are the benchmark for excellence? Don't just adjust to change; become the agent of change your career deserves! #InsuranceCareers #NowHiring #DiversityandInclusion