Trilogy’s Post

💡 Automating 60% of customer support for 90+ products in 12 weeks. Here's how Trilogy used AI automation to drive business impact: “We had 90 support lines for the products we managed and each required 24/7 support coverage.” Trilogy found that 20% of their products generated 80% of support tickets. So, scalability and efficiency was the goal. Old tech stack: - human agent led IVR + Amazon Connect - out of the box chatbot (Forethought) - no collaboration across teams or scalability This tech stack trapped them with limited customization for handling complex actions and no path to scaling agents across the business lines. They also had no way to collaborate as a fully remote team. Like many teams, they wanted an AI solution to provide level 1 FAQs and route tickets. When they started with Voiceflow, that was just the beginning. The team (including Colin & Ciprian) built Atlas Core, an AI agent that is now the bedrock for numerous complex agents. Atlas Core is integrated with Trilogy’s help center interface, a curated knowledge base, LLMs, Knowledge Base API, and core set of user support flows and functions. It's solving complex customer questions and gathering rich context for live agents, all while retaining an impactful user experience. RESULTS: ✅ A 35% AI resolution rate in the first week, making a significant dent in support tickets. ✅ A staggering 59% of central support tickets being completely resolved by AI after 12 weeks of optimization. ✅ Support hours are down by 57% - team members used to spend 40 hours a week resolving tickets, on average 15-30 minutes per ticket. Trilogy plans to next use Voiceflow to roll out agents across internal projects—for finance, marketing, and sales. AI automation can drive business impact (and not just deflection on a webchat) when teams can ship agents that are tailored to their tech stack and can handle the complexity of their customer journey. #aiautomation #support #aiagents

🚀 Transforming Customer Support with AI at Mindtickle 🚀 In today’s competitive SaaS environment, delivering an exceptional customer experience is non-negotiable. At Mindtickle, the leading revenue productivity platform, we've taken customer support to the next level with our AI-powered in-app agent. Available 24/7 in 13 languages, this innovation is seamlessly integrated into our customers' support workflow, revolutionising support delivery. 🌟 Impact: Efficiency: Our AI agent quickly and accurately addresses a wide range of queries, drawing from multiple sources such as Mindtickle University, past support tickets, release notes, and our help site. Customer Satisfaction: Over 60% of tickets are answered by the AI agent with no human interaction, resulting in faster resolutions and delighted customers. Cost-Effectiveness: Support costs have been reduced to almost 1/5th of traditional methods, enabling us to reallocate support resources for even greater customer impact. 🤖 Elevating our team: Our AI support agent doesn’t just handle routine queries—it empowers our human support team to focus on more strategic, proactive roles. By up-skilling our team, we are elevating our customer support from reactive troubleshooting to proactive technical account management, helping customers unlock the full potential of Mindtickle. This transformation is a win-win: streamlined support for our customers and more fulfilling, impactful roles for our team.  A special shoutout to our partner, Berryai.com, who's AI support and success platform we achieved these great results and who have been great to work with!  If you’re curious about our journey and the impact this has made, let’s connect! #CustomerSuccess #AI #SaaS #CustomerExperience #SupportInnovation

🚀AI Chatbots for Businesses That Grow🚀 Tired of juggling customer queries and internal documents❓ Feeling overwhelmed by endless tasks and repetitive processes❓ Say hello 👋 to effortless automation with our revolutionary chatbots! ❓Why choose us❓ ✅Effortless: Plug-and-play setup, no coding required! Seamless integration with your existing systems. ✅Customizable: Tailored solutions for your brand, your needs, your success. ✅Powerful: Instant customer query responses, streamlined document management, and beyond. ✅Unbeatable Value: Best price in the market, with a lifetime offer you won't find anywhere else. 🧠Imagine🧠 Happy customers 😀 24/7 support that's always on their side. Freeing up your time: Focus on what truly matters, while your chatbot handles the rest.  🚀Boosting your bottom line🚀 Increased efficiency, enhanced customer satisfaction, and growth you can feel. Grab this opportunity and transform your business interactions today!🎉 #AIchatbots #businessautomation #effortlessefficiency #customerservice #growthhacking #lifetimeoffer

🤖 Chatbots for Customer Support AI-powered chatbots are transforming customer support by providing instant assistance and resolving common issues efficiently. These chatbots handle a wide range of inquiries, from answering frequently asked questions to troubleshooting problems, all without human intervention. Available 24/7, they ensure that customers receive timely help at any hour, enhancing satisfaction and freeing up human agents to focus on more complex tasks. This not only improves customer experience but also streamlines support operations. 💡 Thought-Provoking Question: Have you had a positive experience using a chatbot for customer support? What stood out to you? #CustomerSupport #Chatbots #AI #Automation #Efficiency

🤖 Chatbots for Customer Support AI-powered chatbots are transforming customer support by providing instant assistance and resolving common issues efficiently. These chatbots handle a wide range of inquiries, from answering frequently asked questions to troubleshooting problems, all without human intervention. Available 24/7, they ensure that customers receive timely help at any hour, enhancing satisfaction and freeing up human agents to focus on more complex tasks. This not only improves customer experience but also streamlines support operations. 💡 Thought-Provoking Question: Have you had a positive experience using a chatbot for customer support? What stood out to you? #CustomerSupport #Chatbots #AI #Automation #Efficiency

🚀 AI-Powered Technical Support: Revolutionizing Customer Experience 🚀 In today's fast-paced digital age, customer satisfaction hinges on swift and effective support solutions. The good news? AI is stepping in to transform technical support, making it faster and more efficient than ever! At InnoBotZ, we've seen firsthand how integrating AI virtual assistants and chatbots into our support systems has reduced wait times and significantly boosted customer satisfaction. Imagine getting real-time assistance without the lengthy hold times—it's a game-changer! 📈 **Key Insights:** - **Reduced Wait Times:** AI can handle numerous queries simultaneously, ensuring customers aren't left waiting. - **24/7 Availability:** Unlike human agents, AI is available round-the-clock, providing support whenever needed. - **Consistent Quality:** AI ensures uniformity in responses, reducing the margin for human error and improving overall service reliability. 💡 In my own experience, incorporating AI into tech support has not only streamlined our processes but also enhanced the customer experience. Clients no longer have to navigate through complex IVR systems or wait for business hours—help is just a click away. Curious about how AI can redefine your customer support strategy? 🤔 ✨ **Call to Action:** What are your thoughts on AI-driven customer support? Have you had any experiences with virtual assistants or chatbots enhancing your service operations? Share your stories below! ⬇️ #AI #CustomerSupport #Automation #VirtualAssistants #Chatbots #InnoBotZ #CustomerExperience #TechSupport Let’s embrace AI and leverage it to provide unmatched customer experiences! 🌟

Jon Victor in The Information today reports that Zendesk has introduced new pricing for its AI Chatbot service: "Instead of charging businesses based on how often they use the software—essentially an AI chatbot—to try to resolve customer problems, Zendesk began charging them only when the chatbot completed the task without needing employees to step in." Now that seems like a pretty revolutionary approach--which is truly customer-centric--that will elevate the role of customer success, pushing it right up into the strategic wheelhouse!!! Companies won't get paid unless their customer successfully achieves the outcome for which they are paying. I'd love to hear your thoughts on whether this pricing experiment will spread--and what the implications will be for customer support (and customer success) more broadly? #customerloyalty #NetPromoterScore #customerlove

Transform your small business with chatbots! Discover how they provide 24/7 customer service, cut costs, and streamline operations. Learn more about their capabilities and how they can boost your business. Ready to revolutionize your operations? 🛠️🚀 #SmallBusiness #Chatbots #CustomerService #BusinessGrowth #TechSolutions #DigitalInnovation

Majority of UK consumers ‘hacking’ customer service to avoid automated chatbots  : ServiceNow, the AI platform for business transformation, has highlighted the challenges brands face in dealing with today’s tech-savvy consumers, with almost four out of five people (77%) looking up tips and ‘hacks’ online to avoid speaking to a chatbot when engaging with customer service. Just under three-quarters (73%) also turn to friends and family for … #Analysis #ServiceNow

With the current state of AI capabilities and vulnerabilities, this is the best advantage you can give your agents in utilizing AI. It hits all the needed efficiencies, while also maintaining security, preventing hallucinations to customers, and preventing faulty machine learning from giving bad advice to your customers. We see a lot of AI models getting tricked into info dumping their source materials, revealing customer data, and other security risks. Keeping AI away from directly engaging your customers is reasonable, even a smart thing to do for now.