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A study by Gitnux Market Data found that only 27% of employees are using the implemented ERP system. Similarly, less than 40% of CRM systems achieve an adoption rate exceeding 90% among their end users. With the services of a qualified IT helpdesk, CIOs can improve the adoption and usage of enterprise solutions among employees. The helpdesk is the first point of contact for employees to address their technical or usability issues. CIOs cannot fully leverage the benefits of enterprise solutions unless their employees fully embrace and use the solution. With an efficient helpdesk team, they can ensure that every employee or end-user has access to complete support and technical expertise. Learn more about CIO insights in our latest blog: https://lnkd.in/dTtDhGC4 #ITHelpdesk #EmployeeAdoption #EnterpriseSolutions #CIOInsights #DigitalTransformation

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