The Accounting Today article about Direct File identifies key elements necessary to successfully design, develop and release complex software that makes a big impact: a blended team, reducing complexity, testing with “real” users, and especially making sure to release working software. Since 2012 Truss has been designing and releasing complex software projects for federal and state agencies, from NJ Unemployment Insurance to CMS, OHS, and SEC – and private companies too – with precisely these practices. This commitment isn’t easy, but the overwhelming success of Direct File shows knowing how to leverage these practices can make the difference between enthusiastic users and a failure to deliver. #civictech #usertesting #softwaredevelopment #directfile https://lnkd.in/g8ejd-GU
Success in complex projects often hinges on real user testing. How do you ensure your testing accurately reflects end-user needs?
Truss’s approach highlights crucial software success factors. What are the biggest challenges you face in reducing complexity?
Chris Gaetano thank you for such an in-depth account of what went into this project.