Otter’s Post

Although having a drive-thru used to symbolize cheap, fast and low-quality food, customers expect their favorite fast casual brands to offer the convenient service without sacrificing food quality. This panel of experts will discuss how and why they are adding drive-thrus to their service models. #FCSummit Eric Knott Jim Bitticks John Lucas Chase Wardrop Jake Berkowitz Revel Systems

Drive thru offers convenience to many people at any time of their routine, but what about the quality of the coffee and the service? As more restaurants adopted drive-thru windows, many synonymous with fast food giants and speed, customer service became less of a priority. Rapid transactions, automation, and efficiency are more important when a line of cars is forming around the building. But drive-thrus are experiencing a resurgence, and some coffee companies are taking the drive-thru experience to an entirely new level. Their popularity rose after the COVID-19 pandemic and they attract younger customers who seek both speed and quality. “We have to nail it all. The speed, the drink, and the service has to be exceptional, above any other place you’re going to go to … We want to make sure the baristas are creating those ‘one minute win’ interactions with customers versus transactions.” — Morgan Holtz Learn how businesses like Clutch Coffee Bar are reimagining the drive-thru model as a vehicle for fun, friendly, and fast customer experiences. Article by Anne Mercer #coffee #specialtycoffee #drivethru #foodservice

Are you struggling with slow service and order mix-ups in your restaurant? Our customers have reported: -faster service -fewer errors -and an overall better customer experience after implementing table-side ordering tablets. Take your restaurant to the next level. Schedule your demo today. #TechInDining #HappyCustomers #BestSeller

Straunt’s Review Management feature means instant alerts when a customer shares feedback. Respond quickly, address issues, and turn even negative reviews into opportunities with Straunt. Looking to boost your restaurant’s online reputation? Click on the link in the bio and schedule a demo with Straunt today! #reviewmanagement #reputationmanagement #customerfeedback #restaurants #restauranttech #restaurantmarketing #restaurantowner #straunt #growith #banter #uncode

Did you know that when you don’t have enough 1st party drivers to fulfill your delivery orders, you can redirect those orders to a 3rd party fleet with VROMO? …And for a fraction of the price? 👀 Now that we’ve got your attention, here’s exactly how Order Overflow can benefit your restaurant: ✅ 𝐅𝐮𝐥𝐟𝐢𝐥𝐥 𝐮𝐩 𝐭𝐨 15% 𝐦𝐨𝐫𝐞 𝐨𝐫𝐝𝐞𝐫𝐬 - by redirecting excess orders to a third-party fleet you can put a halt to rejecting orders AND take the pressure off your internal drivers ✅ 𝐑𝐞𝐝𝐮𝐜𝐞 𝐭𝐡𝐞 𝐜𝐨𝐬𝐭 𝐨𝐟 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐛𝐲 𝐮𝐩 𝐭𝐨 24% - order overflow delivery rates, combined with our powerful auto dispatch rules, make your delivery process more cost-efficient, meaning more delivery dollars in the bank for your restaurant ✅ 𝐄𝐱𝐩𝐚𝐧𝐝 𝐲𝐨𝐮𝐫 𝐫𝐞𝐬𝐭𝐚𝐮𝐫𝐚𝐧𝐭𝐬 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐚𝐫𝐞𝐚𝐬 3𝐱 - the ability to fulfill more orders without having to hire more delivery drivers means you can choose to extend your food business’s opening hours or expand delivery areas to capture new customers Wondering what else we can do for your restaurant? Book a call to find out 👀👇 #RestaurantIndustry #FoodDelivery #RestaurantSuccess #DeliveryTechnology #RestaruantDelivery #LastMile #SoftwareDemo #SoftwareDevelopment

The concept of defaults is widespread, from our go-to burger order at a fast-food joint to the features preselected for a new car purchase. Most things we purchase come with default options already chosen for us. Now, imagine having to customize everything from scratch. While creating a burger with your preferred toppings might be simple, doing the same for a car is quite complex. To further illustrate this point, consider the burger scenario. Research indicates that people are more likely to choose fewer options when they have to actively select toppings rather than when they have to deselect them.

OpenEye Web Services reduces shrink, improves customer service, and assists speed-of-service for quick-service restaurants everywhere 🍔 Receive updates when a store is late to open, queue lengths are getting too long, and many other situations to help you optimize every side of your restaurant. Ready to see the power of OWS in action? Learn more here⬇️ #QSR #CustomerService #QSROptimization

Use something like this: New Vlog: How small restaurants thrive with the Clover Kiosk. We're excited to share how the Clover Kiosk can transformed a small restaurant's business. The Clover Kiosk not only can improve customer experience during busy times but also increased the average order size. It can revolutionize you're restaurant, showcasing the benefits of working smarter with Appstar. https://lnkd.in/gcYh_R2r

Hai Ultranian! When you go to a restaurant, food court, or even a store, you usually get in a long queue with standing and sometimes it annoys you and makes you fatigued. But don't worry, with this Friday Insight, we will cover you with the insight that will help you or your business overcome the issue with a simple device below so your customers will appreciate your brands and less fatigue for your customers. Check this information! Life's more affordable #pakaiultravoucher with #UVCR #vouchers #application #besmartspenders #business #device #queuemanagement

What a difference a better location makes! There are a lot of things different about this new space - the rent and utilities are $8K less a month; this location is on the main thoroughfare and not set back a block; and it’s built for automation, although I’m rethinking parts of it, with the Dragon Stone Conveyor oven on a truck to us now. For a Thanksgiving weekend, our order count was up 138% over last weekend at the old store. There were no phones until last night; we used Dialpad to forward calls from Cox to their app since Cox can’t transfer until the 15th. And DoorDash can’t integrate with Toast until December 3rd. We are getting orders but have no tablet, so many cancellations are happening. The same is true with Slice; the tech isn’t working, so orders are being canceled. Making pizzas was a new experience for the cooks, whereas using the TurboChef Technologies, Inc. Fire Oven. In the old space, it was an option to use; in the new space, it’s the only option until the Dragon arrives. They got it dialed in, precisely 2 minutes with three turns in between, for a perfect crust using our handmade dough. It does limit our capacity for the night, however. Wait times were minimal; if customers had to wait, they could visit the winery next door for a glass of wine. We also served several pizzas to people who ordered from the winery. Last, most people who commented on our new space loved the vibe and the location. They also expressed surprise and pleasure that the wait time was much shorter, so they were in and out quickly. I did get a one-star review on Ovation from a customer who didn't believe us when we said the order would be ready in 15 minutes, so they showed up 45 minutes later, “like always. " In just a few more weeks, we will be breaking records for the number of pies served compared to our old location. Hundreds a day, all with sub-20 minute turn times. Atul Sood Shawn P. Walchef Emad Farraj Jake Orfinger Grace McDonald Christopher Heffernan Trey Asbridge Bryan Brock, PHR Marsha Edmands Bryan Meredith Clayton Wood Ilir Sela #subscriptioneconomy #pizzeria #automation