#hiring Spanish Bilingual Service Delivery Team Lead, Cleveland, United States, fulltime #opentowork #jobs #jobseekers #careers #Clevelandjobs #Ohiojobs #Administration
Apply: https://lnkd.in/gxc-wbEv
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Team Lead working remotely in United States, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!What You'll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.You'll report to the Ops Manager. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You'llCoach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projectsManage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when neededUtilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processesImpact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancyWhat You Bring to the RoleAssociate degree, technical school, or equivalent work experiencePromote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others Utilize time management skills and manage priority tasksEngage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasksCustomer-focused mindsetComfortable with computer systemsWhat You Can Expect - Remote USSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAsk us about our paid time off
Prefer Steph
1moAre you actually going to have spots for the booking of interveiws, as somone that has been waiting 4 months for an appointment it is very frustrating