↗ By the end of 2024, AI is expected to handle more than half of all customer service requests – Gartner ↗ Make your team more efficient by automating repetitive tasks. ↗ Utilize AI for better data-driven insights, so you can make better decisions. ↗ Improve customer satisfaction by offering targeted recommendations and interactions. ↗ Develop a competitive advantage by anticipating future market movements and demands. ↗ Improved ROI within one year of implementation
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By 2024, AI is expected to handle more than half of all customer service requests – Gartner Make your team more efficient by automating repetitive tasks. Utilize AI for better data-driven insights, so you can make better decisions. Improve customer satisfaction by offering targeted recommendations and interactions. Develop a competitive advantage by anticipating future market movements and demands. Improved ROI within one year of implementation
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Generative #AI-enabled advancements in the contact center are creating outcomes that positively affect both the customer experience and overall business. Recent Omdia research found that companies using generative AI in their customer service operations saw: 59% better understanding of customer needs 57% increased customer retention and satisfaction 57% increased revenue 50% increased operational efficiencies See more stats in this Omdia infographic: https://bit.ly/3P72Rqg
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Generative #AI-enabled advancements in the contact center are creating outcomes that positively affect both the customer experience and overall business. Recent @Omdia research found that companies using generative AI in their customer service operations saw: 59% better understanding of customer needs 57% increased customer retention and satisfaction 57% increased revenue 50% increased operational efficiencies See more stats in this Omdia infographic: https://bit.ly/3P72Rqg
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