Turvo’s Post

Name: Turvo on LinkedIn: #tms #technology #logistics #supplychain #techinvestment #turvo…
Uploaded: 2024-08-21T16:30:07.258Z
Channel: Turvo

Turvo

19,207 followers

2mo

🚀Over the past decade, the number of specialized TMS integration options has exploded, allowing you to make informed build-or-buy decisions at every step. Discover how to utilize and customize the Modern TMS to meet your organization’s specific needs from our recent TIA (Transportation Intermediaries Association) Lunch & Learn webinar with Rick Grubb and Kyle Wegman. Learn how your TMS can be the place to centralize data, create seamless workflows, and enable automation throughout your entire supply chain. 💡 #TMS #Technology #Logistics #SupplyChain #TechInvestment #Turvo #StrategicGrowth

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Evolution of TMS in general on this next slide, the big change in the TMS ecosystem since even 10 years ago when I tell this story, if you look back about 10 years, 2014, 15. There was really a small handful of companies out there that you might integrate your TMS with. Like there was Macro Point SMC three. If you do LTL, there weren't more than a handful of companies out there that you might want to integrate your TMS with. But. From 2015 to 2020, it seemed like partners came along and other companies came along that are specifically focused on every single part of the workflow. So. Hub Tran came along Triumph pay for the auditing process. There's the project 44 four kites and Macro Point came along and started competing on that tracking and visibility. So all of the parts of the process got another company that specializes in just that. And where I think is really interesting since 2020, in the last five years, not only is there a company that addresses every single part of the process, there's competition. And every single part of the process, there's 23510 companies that are competing, working on every single part of the process. So when you go out and you select A TMS, the ultimate function of a TMS is to be your system of record, to be that control tower that sits in the middle of everything, that brings all your data together, gives you your dashboards, and lets you automate across all of that. But in the modern TMS ecosystem, it's really great that you have that builder by decision across every part of the process. So like you said earlier, Rick, when you're working with your TMS, when you start seeing the key parts of the process where you think you have to hire people to do manual tasks. And you've decided that that's a part of your strategy and your your tactics and your brand is to be good at that part of the process. That's where you can go out and look for another technology to bolt onto that. I think a perfect example that I like to use for that is one of the new things that's coming along now, of course, is these AI chat bots. So AI that you can have a chat bot that your customers can go interact with, or even AI that's responding to emails for you. For a lot of companies, that can be great. That can be exactly what you need. It can eliminate a manual task. But there's a lot of companies out there that say we've accepted that for customer service. We're a high touch company. It's part of our brand that you have someone's phone number, you call them and you talk to a person and that's part of what we provide. Maybe we charge a little bit more because we've accepted as a part of our brand we're high touch. We don't want to trust the chat bot to be responding to our customers. And I don't mean to imply that either one of those approaches is right or wrong. It's really about what's right for your company. And the modern TMS really is that system of record that has that great partnership network that allows you to pick and choose from different companies at every part of the process for whichever tasks make sense for you to go out and automate.

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