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The Growthitect | Architects follow me for sales & marketing growth hacks 🪴 | Click the subscribe button to join 10k+ architects reading my newsletter every Sunday morning 👇

What's at the core of a bad client? It's a simple answer: bad clients don't trust you. -- From my awesome conversation with Jeff Echols and Katharine White MacPhail on Context & Clarity.

Tyler Suomala

The Growthitect | Architects follow me for sales & marketing growth hacks 🪴 | Click the subscribe button to join 10k+ architects reading my newsletter every Sunday morning 👇

1y

Join 3,000+ architects learning to attract high-quality clients at Join.TylerTactics.com :)

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Tim Smith

Providing practical business advice and education to help architects create thriving practices.

1y

I think trust is one reason, but there are many others that can lead to a client becoming’bad’. And I don’t believe that they necessarily start out or intend to be bad clients. Factors like, a lack of education or understanding of the process, poor communication, misaligned expectations, a bad brief or not dealing directly with the decision maker. Architects should vet their clients and try and achieve an alignment on values at the outset.

Evelyn Lee

Start-up Advisor | Fractional COO | Founder, Practice of Architecture | Host, Practice Disrupted | Ex-Slack | 2025 AIA National President

1y

This is true of any partnership where money is exchanged! The more trust there is in the relationship, the better the outcome.

Roger Marquis

Finding Opportunities and Building Relationships One Dot at a Time

1y

Tyler, I believe it could also amount to different personalities. At first, those involved might think they’ll get along and everything will be great and go smoothly, but in time personalities come out and difficulties arise, hence a “bad” client.

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Mark Zweig

Founder of Inc 500/5000 companies—Entrepreneur, Teacher, Author, Speaker, Outside Director, Consultant, Designer, Podcaster, AEC Industry Expert, and Automobile and Motorcycle enthusiast who loves small business!

1y

Bad clients may think they cannot afford you, too, and that your cost is greater than what you will contribute. That negative view is bound to cause some problems!!

Jeff Echols

I help Humans align, connect, and engage with other Humans in an increasingly Technology-Driven World - | Author | Speaker | Host | Advisor | Facilitator | -

1y

Thanks for sharing so much in this conversation Tyler Suomala

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Prajaktaa Pawar

Architect/ Interior designer

1y

I absolutely agree with this line, 'bad clients don't trust you.' If the client does not trust you in the first place, no matter how good your service or design is, they will never be happy. It's going to be draining process for both of you!

Karen Adams

Brand Engagement | Writing | Facilitation | Draw in and enthuse your staff & clients

1y

Trust is a key part of any functional relationship! One of my own clients was talking about this last week.

Hajara Banu

I'll help founders build their personal brand on LinkedIn | Impacting lives with relatable narratives | LinkedIn ghostwriter | Architect + Personal brand builder

1y

I've experienced communication as a barrier here. Better transparency = Better client experience.

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