"It's really about building each channel for the demographic it serves, not making every channel have everything in it. It's more about building trust in every single channel." Check out the latest Behind the Vault podcast episode hosted by Rich Edwards. UFCU EVP Chris Turnley shares his insights on the evolution of financial services, the fallacy of all or nothing in digital transformation, and the balancing act required to create a standout member experience.
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"𝙄𝙩'𝙨 𝙢𝙤𝙧𝙚 𝙖𝙗𝙤𝙪𝙩 𝙗𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙩𝙧𝙪𝙨𝙩 𝙞𝙣 𝙚𝙫𝙚𝙧𝙮 𝙘𝙝𝙖𝙣𝙣𝙚𝙡" In this episode of the Behind the Vault Podcast, we talk with Chris Turnley, EVP of Member Experience at UFCU in Austin, Texas. Chris shares how his background in consumer services and fintech has helped shape a winning strategy for UFCU. He also shares his insights on the evolution of financial services, the fallacy of all or nothing in digital transformation, and the balancing act creating a standout member experience requires. Full episode 👉 https://lnkd.in/eyTuPkXs
(ex USAA, Bank of America,)
1moGreat job, Chris Turnley!