Meet Gabrielle Palmer CAGS, NCSP, who works in human resources at BMC as an organizational development and effectiveness trainer. This Black History Month, Gabby shares more about her role, how her background influences her work and why she is #BMCproud this month.
💭 What is your role at BMC?
🗣 I train our staff on various non-clinical topics, including cultural responsiveness. This training helps employees provide exceptional care by knowing their patients (“cultural competence”) and checking their biases (“cultural humility”). We're proud to say that in four months, we’ve trained almost 5,000 people who work in areas like ambulatory, nursing, pharmacy, food and nutrition, and support services.
As employees, it is our job to build bridges to meet our patients where they’re at, not the other way around. I feel that after cultural responsiveness training, our employees are more likely to stop and ask, ‘What assumptions am I making about this patient? And how have they affected the care I am providing?’ It feels so good to know that by changing just one person’s perspective, I can improve hundreds of patients’ experiences.
💭 How does your background influence your work?
🗣 My mom immigrated from Guyana when she was 17 and has worked in education her entire life. My dad is from Jamaica, and he started out as a special education teacher. So, the importance of education was always instilled in me. I think about how I can make our content as trustworthy and accessible as possible for everyone, particularly folks who come from BIPOC backgrounds.
💭 What does Black History Month mean to you?
🗣 For me, it’s about building that critical consciousness to learn and understand. It’s a time to focus on icons of our history and monumental shifts in perspectives and a chance to really listen to the stories, lessons, and experiences of Black Americans. There’s a lot of power in just being heard and seen and believed. I hope that we get to a point in the near future where our focus on Black history is not catapulted by traumatic events. I have hope that as a society we will get there. I think we've been inching closer and closer every day.
Black History Month is a time for reflection and celebration of the incredible contributions made by Black people. Black history continues to shape BMC Health System’s ability to close health disparities through our innovative and equitable care.
Volunteer at Literacy Volunteers of Massachusetts
3moAs a black man, it would be an honor to work with this organization.