Scott Kirby wanted to get this info on your radar. 👇
A picture is worth a thousand words, but a live radar map says it even better. Sometimes, flights are delayed for weather even when there are clear skies at the airport. The reason is usually that departing (or arriving) aircraft would be forced to fly through a line of thunderstorms that are unsafe elsewhere along the flight path. United Airlines is committed to full transparency for our customers. For years, I’ve asked our teams to pretend that I’m on the flight and have called and asked why there’s a delay. I want them to proactively tell customers exactly the same thing that they would tell me. That’s been easy for me to say but really, really difficult to do given the complexity and real-time nature of the flight network. Technology is moving this closer and closer to reality. Our teams are using gen AI to help write the real-time text updates we send customers whose flights have been delayed, and for those customers impacted by weather we’re now including a radar map that shows how it’s affecting flights. We’re the first and only U.S. airline providing these kinds of specific messages and sending them with assistance from gen AI tools. Weather radar maps are an important step in transparency but there’s a lot more to come. We are committed to building the best airline in history for our customers, and while that usually means running a reliable operation, when something does go wrong – including the weather – we want to be open and transparent with you.
Great to hear United Airlines is improving communication and transparency to clients. This will go a long way when working to communicate with clients - We look forward to this roll-out.
Technology for Pilots and passengers will continue to get better as we employ programs like this! I truly enjoy the extra situational awareness that United is starting to utilize with AI. This will help us all plan our trips and understand what is driving delays with weather!
I love this innovation in how GenAI can be leveraged to improve customer experience. Keep up the great work.
Love the updates, including radar...I can anticipate turbulence.
I’m impressed by UAL’s transparency policy. My first UAL flight was in 1948!
Scott Kirby, thank you....#IFLYUAL
Thanks for sharing
Amazing news!
Amazing news! Incredible!
Director of Sales And Business Development at New Era Technology
3moUnited Airlines and its deceptive business practices: ‘This is to alert anyone who flies on United that it running a scam in order to charge people more money, and not honor the original price of tickets sold, then they refuse to help you. On June 20th my wife and I had an upcoming, round trip from Houston to Miami. We looked at upgrade options. We could not find a first-class ticket to Miami but located a few open seats in first class on the way back to IAH. We noticed the ticket price was 549 dollars one way to upgrade for first, (a little high but ok). I was on a different ticket number, as my ticket had been booked through concur. We both logged in and bought the two open seats at the exact same time (down to the second). Both purchases went through at the beginning. I even received a receipt (which I have) with the ticket number and price charged (549). When I logged in to review the ticket, the screen said error. I checked my United Credit card and United had charged me, not once but twice, at the 549.