BTS’ Post

I recently had the opportunity to participate in a service desk job simulation on the Forage platform, hosted by Datacom. This experience offered me a firsthand look into the inner workings of a managed services team at Datacom. During the simulation, I encountered and successfully resolved a technical issue and managed an escalation stemming from a network outage. These challenges enabled me to apply ITIL processes, enhancing my proficiency in prioritisation, communication, and analytical thinking within a practical environment. Engaging in this program further solidified my passion for technical support and customer service responsibilities. I am eager to utilize these refined skills within a managed services team at Datacom. Skills learned include: 1. Expertise in ITIL Processes: Developed proficiency in categorising, logging, and escalating incidents, ensuring alignment with industry best practices for efficient service management. 2. Enhanced Problem-Solving Abilities: Diagnosed and resolved a complex network outage issue, employing analytical thinking to assess impact and urgency across multiple client tickets. 3. Strengthened Communication Skills: Crafted empathetic and clear follow-up communications to affected users, demonstrating a commitment to maintaining customer satisfaction and trust during IT crises.

What advice made you a successful CIO? ✏️ From my experience starting as a computer trainee, reaching the level of Sr. Ops analyst. I learned all stages of computer operations it taught me how input to the System is a process of making it correct so reporting is correct. My next promotion was to Network Operations I was taught many levels of troubleshooting connectivity issues affecting data distribution, cabling styles,, load distribution, installing cables & and maintaining telco communications closets, and desktop technical support, I also have supported all tiers of the NOC engineering which interfaces with The external telecommunications carriers. 😇 This daily climbed for 3 decades most of my colleagues & I started to evolved to CIOs due the we were The Essential Corporate 911 collective of Corporate Business Support Consultancies. Fact is that we were the backbone of The CEO & and his Vision to make it happen. As we all went in different directions in Technology we created the popular title of Chief Information Officer. We held the Information on how to run the business... This is my take on Knowledge, Adaptability, Creativity, Problem-Solving and Patience required. I hope this is Helpful to those Cybernauts for the Next Generation.

🚨 Hot Alert! BTS has new Hot Openings worldwide! 🌏 🛎 Hit the bell, like and subscribe to BTS, myself or both. 📣 Get the latest and greatest news and announcements. #intelligence #cyberintelligence #engineer #veteranshelpingveterans

UPDATE: The public engagement session on End-to-End (E2E) Quality of Service (QoS) and Quality of Experience (QoE) using Crowdsource Application Approach (First Revision) will no longer be held at MCMC Centre of Excellence, Cyberjaya. The session will be conducted virtually via Zoom meeting on 13th June from 9.50 am to 12.00 pm. If you have not registered, don't forget to join us to scrutinise a draft technical code (TC) on End-to-End (E2E) Quality of Service (QoS) and Quality of Experience (QoE) using Crowdsource Application Approach (First Revision) and provide your comments before we submit it for registration to MCMC - so don't miss the chance to have a virtual face-to-face session with our experts for this draft TC. See you there online! To register for the online event: https://lnkd.in/g-z8Pkdj To submit your comment: https://lnkd.in/dqhkNSaM See you there! #publicengagement #publiccomment

As a follow up to my previous post, and to provide some supporting evidence, THIS is a real job. It's open for a week and it's going to take them another week or two to decide on a hire, but that job posting is coming down in a week because they are going to be absolutely BURIED in qualified applicants. If you want to really increase the efficiency in your job search, start targeting jobs that have been open for a week or less. If you run out of those, open it up to two weeks, but don't hold your breath on those. By all means, take the interviews for positions that have been open for more than two weeks. Those jobs aren't real, but just like the HM has to get their required interviews in, you need to get your required interview prep in and there's nothing that's as good for interview prep as interviewing. My interview prep service for STAR method interviews is nothing but mock interviews over and over again. Mock interview, things to work on and improve, mock interview, repeat until ready to crush the interview. Take every opportunity to interview that you can, but just don't believe that you're interviewing for a job if the position has been open for more than two weeks. That's just cruel. Accept it for what it is, which is interview prep.

I just completed Datacom's Service Desk on Forage. In the simulation I :  * Completed a job simulation involving IT support and incident management for Datacom's managed services team, honing skills in critical issue prioritization and resolution in a high-stakes environment.  * Developed expertise in ITIL processes, specifically in categorizing, logging,   and escalating incidents, ensuring alignment with industry best practices for   efficient service management.  * Enhanced problem-solving abilities by diagnosing and resolving a complex   network outage issue, employing analytical thinking to assess the impact and   urgency across multiple client tickets.  * Strengthened communication skills by crafting empathetic and clear follow-up communications to affected users, demonstrating a commitment to maintaining customer satisfaction and trust during IT crises. Check out the simulation here: https://lnkd.in/dqzJDirX

I just completed Datacom's Service Desk on Forage. In the simulation, I:  * Completed a job simulation involving IT support and incident management for Datacom's managed services team, honing skills in critical issue prioritization and resolution in a high-stakes environment.  * Developed expertise in ITIL processes, specifically in categorizing, logging, and escalating incidents, ensuring alignment with industry best practices for efficient service management.  * Enhanced problem-solving abilities by diagnosing and resolving a complex network outage issue, employing analytical thinking to assess the impact and urgency across multiple client tickets.  * Strengthened communication skills by crafting empathetic and clear follow-up communications to affected users, demonstrating a commitment to maintaining customer satisfaction and trust during IT crises. Check out the simulation here: https://lnkd.in/grKhir5D

I just completed Datacom's Service Desk on Forage. In the simulation I: • Completed a job simulation involving IT support and incident management for Datacom's managed services team, honing skills in critical issue prioritisation and resolution in a high-stakes environment. • Developed expertise in ITIL processes, specifically in categorising, logging, and escalating incidents, ensuring alignment with industry best practices for efficient service management. • Enhanced problem-solving abilities by diagnosing and resolving a complex network outage issue, employing analytical thinking to assess impact and urgency across multiple client tickets. • Strengthened communication skills by crafting empathetic and clear follow-up communications to affected users, demonstrating a commitment to maintaining customer satisfaction and trust during IT crises. Check out the simulation here: https://lnkd.in/d-77pXXk

I just completed Datacom's Service Desk on Forage. In the simulation I: Completed a job simulation involving IT support and incident management for Datacom's managed services team, honing skills in critical issue prioritisation and resolution in a high-stakes environment. Developed expertise in ITIL processes, specifically in categorising, logging, and escalating incidents, ensuring alignment with industry best practices for efficient service management. Enhanced problem-solving abilities by diagnosing and resolving a complex network outage issue, employing analytical thinking to assess impact and urgency across multiple client tickets. Strengthened communication skills by crafting empathetic and clear follow-up communications to affected users, demonstrating a commitment to maintaining customer satisfaction and trust during IT crises. Check out the simulation here: https://lnkd.in/dznVSwPk #Forage#Datacom#remote