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Everyone kisses the cook but no one compliments the dishwasher… even though clean dishes literally keep food on the table.  In engineering, how you balance your cooking and dishwashing resources is up to you, but knowing how much time is already being spent on value demand vs. failure demand/KTLO is important to know whether that allocation is working or needs to change. One of the biggest hidden costs is not just the amount of KTLO, but that it’s continually increasing and becoming a silent killer of velocity. In a perfect world, the chef would check with the dishwasher before adding an extra plate under each soup bowl — almost doubling the work for the dishwasher. But more likely, everyone is just annoyed when there is a bigger backlog of dirty dishes at the end of the night. At Uplevel, we can’t do the dishes for you, but we can help you keep them from piling up in the sink. #KTLO #engineeringleadership #developerproductivity #engineeringculture

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