Insider.’s Post

Voice of the Customer (VOC) is made up of two things — experiences and expectations. In today's competitive landscape, the only way to understand the #CustomersVoice is to use a holistic approach, not only limited to surveys. That's why Artiwise stands out from other platforms with its advanced AI-driven approach to Voice of the Customer (VoC) analytics, uniquely benefiting businesses by transforming diverse customer feedback into actionable insights. Ready to explore a VoC solution to keep up with the future of #CX? Contact us now!

Imagine you could automatically segment customer feedback making it easy to instantly prioritize, assign, resolve and monitor issues as they occur. This ability is now a game-changing reality thanks to Tagado’s new smart task-manager tool!  Unlike traditional systems, Tagado's new monitor integrates customer insights directly into CX and product management, providing intelligent recognition of feedback similarities and pinpointing issues tied to ROI. Ready to revolutionize your approach? Book a demo now and explore the innovative features of Tagado's new Monitor firsthand> https://lnkd.in/daawp2ba #customerfeedback #cx #cxinsights #productinnovation

Help your teams to be perfectly aligned on what your customers actually want and need, by automatically delivering actionable insights directly to your company's existing cx & product management stack

“Customers are tired of impersonal, screen-based interactions and crave something that feels more human, dynamic, and engaging.” In the latest guest post on our blog (https://lnkd.in/ef2V5QWp), Annette Franz, CCXP shares the painful truth of how most brands are struggling to get CX right 😵 The solution? Employing new technologies to solve old challenges. We’re excited to be hosting a discussion with Annette on this topic to get deeper insights into how brands can revamp their customer experience to give consumers what they really want. 🤩 Sign up for this free webinar and join the conversation: https://lnkd.in/e8HQe9FQ #CustomerExperience #CXChallenges #HolographicTechnology #CustomerEngagement #DigitalTransformation #AIInCX #Webinar #InnovativeSolutions #CustomerSatisfaction #BrandExperience #CuttingEdgeTech #CXTrends #EngagementStrategy #HumanConnection #CXRevolution

Hey CX enthusiasts, It's Trivia Time! Ready to flex those brain muscles? 💡 Here's this week's trivia challenge: What common tool visualizes the entire customer journey? Think you've got the answer? Drop your guess in the comments below and win The Tech Virtuoso Badge! 🎉 Let's see who's got the CX expertise to ace this one! #TechTrivia #CustomerExperience #CX

At AdCheetah, we firmly believe in the transformative power of prioritizing customer experience! Here's why: 1. Build Lasting Relationships: Invest in meaningful interactions with your customers. Every positive engagement lays the foundation for long-term loyalty and advocacy. 2. Stand Out from the Crowd: In a competitive marketplace, exceptional customer service becomes your unique selling proposition. Be the brand that goes above and beyond to delight and surprise! 3. Feedback is Gold: Listen closely to your customers' feedback. Whether it's through surveys, reviews, or social media comments, every insight is a valuable opportunity for growth and improvement. 4. Personalization is Key: Tailor your offerings to meet the individual needs and preferences of your customers. Personalized experiences create a sense of value and connection that can't be replicated. 5. Consistency Counts: Consistency breeds reliability. Ensure that every touchpoint with your brand reflects your commitment to excellence, from online interactions to in-person encounters. 6. Embrace Innovation: Stay ahead of the curve by embracing technology and innovation. Whether it's AI-driven chatbots or seamless mobile experiences, leverage tools that enhance the customer journey. Remember, in the world of business, exceptional customer experience isn't just a bonus, it's a necessity for sustainable growth and success. #AdCheetah #CustomerExperience #BusinessGrowth #CXExcellence

Happy CX Day to all the incredible customer experience professionals out there! Today, we celebrate more than just CX—we honor the human connections at the core of every interaction, the relationships that make a real difference. In a world where AI and data analytics are shaping our strategies, what truly sets a brand apart? Data can point the way, but it’s the relationships we build that foster loyalty. Automation might streamline processes, but it’s the genuine interactions we create that leave a lasting mark. It’s not just about speed—it’s about understanding our customers on a deeper level and resonating with their needs. As consumers seek out brands that truly get them, it’s essential we ask ourselves: Are we just meeting expectations, or are we cultivating meaningful relationships? The future of customer experience isn’t just about technology—it’s about harmonizing innovation with empathy, precision with care, and data with genuine understanding. A huge thank you to all CX leaders who bring empathy, compassion, and value to every touchpoint. You’re not just shaping customer journeys—you’re enriching lives. Together, let’s continue creating experiences that exceed expectations and leave a lasting impact. #CXDay #CustomerExperience #EmpathyInAction #CXLeaders

Join us for an exclusive webinar to unlock the secrets of turning market pressure into CX diamonds. 🚀 Our CX experts Christopher Harms from Zendesk and Julian Hertzog from babelforce | Zendesk Voice Partner of Choice are going to cover the following topics during the webinar session: 🚀 The CX Trends 2024 🚀 Shrinking role of humans in customer service 🚀 Intense market pressures that will either create diamonds or just crush you Mark your calendar: Date: June 06 Time: 11 am CET #customerservice #customersupport #cx #webinar

Join us for an exclusive webinar to unlock the secrets of turning market pressure into CX diamonds. 🚀 Our CX experts Christopher Harms from Zendesk and Julian Hertzog from babelforce | Zendesk Voice Partner of Choice are going to cover the following topics during the webinar session: 🚀 The CX Trends 2024 🚀 Shrinking role of humans in customer service 🚀 Intense market pressures that will either create diamonds or just crush you Mark your calendar: Date: June 06 Time: 11 am CET #customerservice #customersupport #cx #webinar

The countdown is on! Less than one hour until #SixFiveSummit24 #AIUnleashed "Today's Experience Economy" session with Avaya CEO Alan Masarek. Join us at 10:40 am ET (and on-demand after!) for a great conversation about how customer experience (CX) has emerged as a crucial differentiator for businesses across industries. Tune in to hear his thoughts about how, in today’s customer-first landscape, organizations can create a competitive advantage by continuously taking the proper care, consideration, and compassion in creating and upleveling customer experiences. Delivering exceptional CX can drive all aspects of business performance, growth, and, ultimately, success. Alan also offers his perspectives on topics including innovation without disruption, how AI fits into the contact center, and why the future belongs to those companies that can bring together and embrace customer and employee experiences. This is a conversation you won’t want to miss! Register now → https://lnkd.in/gy5cst2A