UserTesting’s Post

One of the reasons I joined UserTesting as CRO is because I saw the incredible power of the UT platform to truly transform how businesses design, build, and deliver new products and digital experiences, successfully, every time. The secret to "successfully, every time" is to engage customers and embed their feedback in the process. This recent customer testimonial from Banco Sabadell is a classic case in point. Banco Sabadell set a high bar (using QX score) for what constitutes a great customer experience and embedded that in their design and build processes with incredible results. In a digital world, when the first impression of your brand, your product, and your services is often a digital one - why would you leave the perception of that brand value to chance? https://lnkd.in/eF6gvzz4 #customerexperience #cx #design #designexcellence #digitalbanking #digital #digitalexperience #usertesting

In the constantly changing world of fintech, understanding customer behavior is paramount. Delve into the intriguing empire of behavioral finance and discover how it's driving fintech innovation in 2024📈 From anchoring biases that affect investment decisions to the herd mentality bias that influences user behavior, learn how to navigate these challenges and transform your approach to customer experience. Read the full article to uncover practical tips for enhancing customer satisfaction and loyalty: https://lnkd.in/gCX6y_Hv #FintechInsights #CustomerExperience #InnovationAhead #CustomerExperience #BehavioralFinance #FintechDesin

I'll be speaking at the Bank Customer Experience Summit on September 9th in Charlotte, NC. Come join me! How to Make Data Your Banking Superpower Every industry has data and lots of it. But it's one thing to have data and it's another to successfully use it, especially in siloed industries. And with the onset of AI, making your data work for you is more important than ever. In this panel, banks will share how they took their data and made it their superpower by gaining real insights that they turned into actionable CX plans. The panelists will share tips and strategies for how to properly collect, analyze and act on data for initiatives such as branch transformation, digital transformation, payments and more. #BCXSummit

Top regulators are now scrutinising bank-fintech partnerships and their impact on customer experience (CX). Portfolio company OvationCXM dives deep into #ecosystem CX and solutions for managing it effectively in article below... Here's the breakdown: Joint Guidance Issued: Major regulators teamed up last year to provide clear guidelines on #bankingpartnerships. Shared Responsibility, Unequal Control: Banks remain ultimately accountable for CX, even when delivered by a third-party fintech partner. Data Silos & Fragmented CX: Partners have their own systems, making seamless #CX challenging. What Banks Need to Know: Regulation Focus: The onus is on YOU to ensure your fintech partners deliver top-notch CX. Visibility is Key: You can't manage what you can't see. Break down data silos to gain a holistic view of the customer journey. Swift Issue Resolution: Real-time monitoring and documented customer interactions are crucial for quick issue resolution. You can check the whole article out here: https://lnkd.in/dW-ZiyJ7 #RegulatoryCompliance #CustomerCentricity #FinancialServices

Charlie is rethinking the banking experience for our parents, offering the banking services that actually matter. Using deep customer insights to create an empathetic user-centric digital experience & brand for Charlie we aimed to deliver a seamless tailor made digital product. A product that centers a population that means so much to us, yet is often forgotten. You’ve been the everything to everyone. Now, It’s your turn. #design #digitalexperience #branding #digitalproductdesign

Digital platforms are redefining customer experiences, consumers expect businesses to be more available and responsive for them. Read our latest blog to see the latest trends in cx and how you can create a winning experience for your consumers: https://lnkd.in/gaAsJPUS #mavericsystems #maveric #acceleratenext #digitalbanking #fintech #fintechstartup #futureoffinance #futureofbanking #bankingandfinance #digitalfinance #financeindustry #bankingindustry #customerexperience #userexperience #fintechinnovation #fintechsolutions #bankingtechnology #bankingtransformation

A great customer experience drives loyalty and potential future revenue. 🤝 📈 Find out what consumer trends are driving the future of loan payments in our latest research study: https://hubs.ly/Q02xf1tx0 #paymenttrends #lending #cx #fintech

The Evolution of the Customer Experience Discussion in Fintech - Finovate: The conversation around customer experience in financial services pre-dates fintech. And while the topic surged after the great digitalization of ...

Ozonetel's State of the Contact Center Report, an annual study with CX insights from 7 Bn+ customer interactions, is now available for you. • Understand how CX is changing in 2024  • Learn how your peers are navigating CX challenges & opportunities  • Benchmark your contact center's performance on critical CX metrics This year, discover how companies in e-commerce, healthcare, education, insurance, fintech, NBFC, banking, and real estate are leveraging intelligent contact center automation to set new customer experience standards and drive business growth. Download the report now, here's the link: https://lnkd.in/dJCP86Uu #CustomerExperience #CX #ContactCenter

The survey aims to answer: - What makes paying loans difficult for consumers? - What payment methods consumers would prefer to make their loan payments? - If paying loans and payment preferences changed—for better or worse—for consumers from our 2021 survey