UserTesting’s Post

Great article by Global FinTech Series about the importance of customer experience in the FinTech industry (link in the comments below)! "Technology facilitates FinTech more swiftly and effortlessly than ever before, but it has also raised client expectations. You may create financial solutions that are tailored to actual client needs with the help of customer feedback. Customers feel appreciated and are more likely to return when there is a good customer relationship." If you're overwhelmed by a flood of customer feedback and need a solution to efficiently sift through the noise and pinpoint actionable insights, reach out to me! Let's explore how unitQ can transform your customer feedback into actionable strategies for success. Christian Wiklund, Niklas Lindstrom, Jon Bratton (F.ISP)

With the need to innovate on product being a top priority for banks, the question they are asking is - "How can this be accomplished at speed?" Hear Zafin CEO Charbel Safadi in our latest Banking Blueprints series discuss how Zafin is working with banks globally to simplify their technology architecture and get to a place where innovation at speed is both attainable and sustainable.

🚀 Embracing bold ideas and crafting them around our customers' needs—that's the FinTech way! 💡 We champion bold experimentation, but our true north is always customer satisfaction. Innovation isn't just about tech, it's about making finance work for everyone. What's your top tip for keeping customers at the heart of innovation? Drop a comment! 🎯 #FinTechForward #InnovationNation #CustomerCentric #CustomerIsKing

Learn how building a strong financial ecosystem can boost customer loyalty and satisfaction, drive revenue growth, and lead to long-term success in a competitive market. Discover more myths debunked in our latest blog post 👉 https://lnkd.in/e4Swjfr2 #financialecosystems #innovation #fintech

Technological Innovations in the Financial Sector: Transforming Services Provided and Customer Experience

 Embracing mobile-first, cloud-supported, and AI-driven strategies is crucial, along with replacing outdated systems and focusing on holistic financial wellbeing . Transformations must prioritize customer lifecycles, emphasizing end-to-end experiences over incremental improvements. https://lnkd.in/eDwJMaw3

🌐 Embracing Digital Transformation in Banking 🏦: As businesses navigate the era of digital transformation, the banking industry stands at the forefront of innovation. At Newgen Software, we're proud to play a pivotal role in this evolution with our advanced solutions tailored for the banking sector. Digital transformation isn't just a buzzword anymore; it's reshaping how banks operate, serve customers, and drive growth. From enhancing operational efficiencies to delivering superior customer experiences, the impact is profound. At Newgen, we're committed to empowering banks with cutting-edge technology that facilitates seamless automation, robust compliance management, and agile customer service. Our solutions are designed to streamline processes across retail banking, corporate banking, and more, ensuring institutions stay competitive in today's fast-paced digital landscape. Explore how Newgen is revolutionizing the banking industry with innovative solutions that drive efficiency and elevate customer satisfaction. Learn more about our comprehensive suite of banking products at www.newgensoft.com. Let's continue to connect, innovate, and shape the future of banking together. #DigitalTransformation #BankingIndustry #Innovation #NewgenSoftware

I'm thrilled to be speaking at the CX Toolkit Roadshow in Geneva (Sept 24th) and Zurich (Sept 25th). My session, "Automated and Tax-Efficient Portfolio Rebalancing - A New Perspective," will unveil how Croesus Central is transforming portfolio rebalancing by integrating tax-efficient strategies at scale. We'll explore how our solution maximises client returns while navigating complex international tax regulations, all while catering to individual investor preferences.  It's time to take your rebalancing strategy to the next level 🚀. Join me and discover how Croesus Central can empower your firm. 💪 Geneva: https://lnkd.in/dNh9AvGU Zurich: https://lnkd.in/dvUDV_Y9 #CXToolkit #UXToolKit #WealthTech #Geneva #Zurich #Switzerland #FutureofWealthManagement #twmreport #toolkitreport #wealthmanagement #fintech #CX #UX #clientexperience #digitalisation #wealthsolutions #wealthknowledge #digitalwealth #assetmangement #advisertech #technology #tech #digitaltransfromation #wealth #finance #advisory #twmmembers 

How are you ensuring that the customer is at the centre of your #DigitalTransformation efforts? American Banker have recently published a new White Paper on #CustomerExperience - Banks are facing many challenges at the moment but balancing digital transformation and customer experience is crucial. As digital interactions continue to take over day-to-day banking, providing the best experience possible is key! #CX #BankingIndustry

Today, a seamless blend of cutting-edge technology with personalized service is the need of the hour. This Harvard Business Review article highlights the power of the NewgenONE platform which enables financial institutions to meet customer demands, leverage the power of low-code, and deliver an unbeatable customer experience.