V2X Inc’s Post

⚠ Changes to EU regulation impacting passenger experience ⚠ When airports invest in new technology to enhance the passenger experience while prioritizing security, it's difficult to understand this decision! This will have a negative impact on service quality and further undermine passenger confidence, not to mention the uncertainty it creates for future investment decisions. #airport #investment #acieurope #EU

[PRESS RELEASE] ACI EUROPE today took stock of changes to the EU Aviation Security Regulation which introduces severe restrictions to the use of next generation (C3) cabin baggage scanners at airports in the EU and EEA. The new restriction introduces, as of 1 September 2024, a 100ml limitation for individual containers of liquids – thus erasing the main benefit for passengers from C3 scanners. It will result in significant operational strain for airports, decreasing passenger throughput at security checkpoints that will need to be mitigated with the deployment of additional staff and reconfiguration where feasible. The new restriction penalises airports that have already invested in C3 scanners to improve passenger experience, as little of the intended benefits will materialise – yet the significant purchase and operational cost of C3 scanners remain. Find out more: https://shorturl.at/sIfks

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This is interesting. Not the least of which is it is easily the part of flying that could use some improvements in the UX area.

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Not sure how I feel about this. A core part of the TSA experience is the sense of urgency as TSA employees shout at you to remove your laptop from your bag. While automation can help make the average worker more efficient, I just feel that every step in this direction holds us back from opportunities to really connect as human beings.

Low level of Patience at Airports Much has been said about angry and agitated passengers at the airports. But this is not about them but rather the airport staff which includes ATC,  CISF, Airline staff et all. We have seen the 2 recent incidents involving CISF personnel involved in a brawl. But things also go on which do not come in public notice. Just a small example. The other day I landed late evening at a busy airport after multiple sectors and at the very limit of my duty time. The aircraft had to be repositioned to a different bay for the night so ATC was contacted. I was asked to standby for 30 min. On being told that I am at the limit of my duty time, the response was that you are on low priority. Anyways was permitted to reposition when it was informed that in that case the aircraft will have to be left overnight. It is not about the reason but about the nature of response and the language. Somehow we as individuals have forgotten what decent language is and that it is possible to convey things in a more acceptable way. More importantly it is that all at the airport have forgotten that in the end they are all service providers. In essence all are inter dependent. There Is no airport without aircraft or no aircraft without airlines or no airlines without passengers. Without all these passengers have no way of traveling by air. Even CISF deployed at airports are dependent on it as the airport operator is paying for them to The GOI. I am not absolving pilots also as sometimes our response leaves a lot to be desired. There is no one at the airport inside or out be it the airport/Airline staff, CISF, ATC, pilots etc who are doing a flavour to anyone. And neither is anyone on a higher pedestal or subservient to another. High time we all realise it. But again this will not come from within. Everyone needs to be educated and have some guidance and a mechanism of redressal. This will ensure that actual or perceived infringement does not escalate and in the worst case leads to physical altercation. #cisf #airline #airport #gmr #aai #passengers #pilots #atc #moca

We are excited to announce a significant upgrade to our flight arrival process, launching today! This new technology is designed to enhance efficiency and reduce the need for manual intervention, providing you with a smoother and more seamless experience. 💻 Automatic Arrival Updates: Once your flight lands at Heathrow, our system, BOSS, will automatically attempt to set the flight status to 'arrived' in CNS. This will trigger the clearance process without the need for manual intervention. 📱 Reduced Need for Calls: You will no longer need to call CFL to confirm flight arrival in CNS, provided your declaration is submitted in CNS before the flight lands. This change will save you time and streamline your operations. This enhancement reflects our commitment to leveraging technology to improve our services and your experience. We appreciate your cooperation and understanding as we implement this new system. #YourFlightYourFingertips #FlightArrivalProcess #Innovative

📞 A genuine attempt to resolve the situation or a childish threat? This incident happened at JFK New York on 25-Aug-2024 at 2:10AM local time. I have sympathy for the controller: ⚫ He is working all positions and frequencies (Clearance Delivery, Ground and Tower). ⚫ Aeromexico gives a wrong readback (runway 13R, instead of 31R). ⚫ Although the controller delivers the clearance to Copa 807 carefully and deliberately, the Copa pilot reads back ‘Direct Robinsville’ (instead of Radar vectors Robinsville). ⚫ Delta Maintenance 661 requests repetition several times. ⚫ The Southern Cargo pilot requests pushback clearance (even though it’s not required). ⚫ KAL 258 calls twice before the flight plan is available. When holding short of Runway 22R, Aeromexico requests to delay its take off for 1 minute due to concerns about wake turbulence. The controller replies that in the future ‘you have to let me know before you get to the runway’. This escalates the situation. The Aeromexico pilot tells the ATC to relax and says he has a ‘very bad mood’. Then the controller twice asks Aeromexico: “You want a number for the Tower?”. It’s not clear to me *why* the controller asks this question. 🟧 Is it so that they can try to resolve the situation calmly off-frequency? 🟧 Or is the controller making some sort of childish threat to the pilot? credits: VASAviation #aviationsafety #communication #FAA #ICAO #radiotelephony

🛬 'TENERIFE CALLING ON LINE 1' ? I usually post about aviation events in which communication breakdown is a factor. This event seems different to me. ⚫ On May 6, 2024 American Airlines flight AA2473 was cleared to take off from Orlando International Airport in Florida, USA. ⚫ Moments later, the same ATCO cleared Frontier Airlines flight F91734 to cross the same runway as it headed toward its gate. ⚫ At a speed of about 60 knots, the AA pilot noticed the runway traffic and rejected takeoff. ⚫ It took several moments for the ATCO to realize what was going on and order (redundantly) that the takeoff be aborted. Some thoughts: 🟧 The ATCO seemed very relaxed about the incident. Is this a sign of his inexperience or experience? 🟧 I understand it’s too easy to ‘kick a man when he’s down’. No doubt the FAA is working hard to improve the current sitiation. Just this week the U.S. House of Representatives approved the FAA Reauthorization Act of 2024. 🟧 Should this incident be added to the box labelled “US Controllers Understaffed and Overworked” or are there other factors to consider? Credits @VASAviation #aviationsafety #faa #runwayincursion