I empower Customer Success professionals | Content Creator | Outcomes Coach | Facilitator | Speaker | Connect with me to learn about outcomes-based adoption and outcomes-based stickiness.
💪 Power of Quick Wins for the Long-Term Customer Success Triumph. We all know and see it daily - Customer Success is a marathon, not a sprint. But here's the thing, customers need to see the value and they need to see it fast. And this is how quick wins become our best pals on this epic journey. They set the rhythm, they not only build a foundation but also solidify your credibility as a CS pro and your customers' trust. One trick I've up my sleeve when starting my engagement with seasoned customers is the good ol' visual feature map. It may take some upfront effort to prepare it, but the value it usually brings to my customers is instant and tangible. By mapping out every nook and cranny their features, pinpointing what they're using, and finding hidden treasure of potential, you're showing that you're more than just a bot on the other end. It's like you have a crystal ball into their current state and future needs - a pivotal step towards becoming a trusted advisor. For all CS leaders and operations wizards out there - help your team discover these Quick Wins tailored for your customers' cases. It's about starting the customer relationship on the right note and getting the applause before the main act. 🏆👏 #CustomerSuccess #CustomerSuccessWithoutBoarders #QuickWins So, let's hear it! What's your go-to Quick Win?
Known as ‘the man who defuses bombs’. Global expert in untangling commercial & delivery challenges related to digital transformation incl SAP S/4HANA. Escalation Management | Problem Projects | High Stakes Negotiation
1yI love your approach Valeriya Titlinova ✨, doing something different that enhances that first impression with your customer is invaluable!