Valley First Credit Union’s Post

📍This week's #AccessTestimonialTuesday takes us to Purley Way for another stellar 5-star review! Did you guess right? 🌟 Our Access Self Storage team goes above and beyond to deliver exceptional customer service. Drop a comment below and let us know which branch you think will be featured next week for #AccessTestimonialTuesday. 👇 #CustomerExperience #StorageSolutions #AffordableStorage #London #CustomerLove #AccessSelfStorage

Customers dislike waiting, and managing multiple cases becomes the norm, affecting customer service. Cherry-picking cases lead to neglect of those needing attention. THREE HOURS A WEEK WASTED PER AGENT. Prioritize automatically, improve case response time, and enhance customer satisfaction. Vicasso | We Accelerate Service - Quickly identify critical cases - Understand which side of the court the case is on - Avoid breaching SLAs - Rebalance workload - Easily gain insights into key metrics for improvement

We understand the importance of your endorsement and that trust fuels our commitment to excellence. ⭐ Especially when it comes to being there for our policyholders - your clients. Our dedicated Kingstone team strives to ensure that every interaction, regardless of size, receives the same level of care and attention. From claims and customer service to education and communication, we're focused on building relationships founded on reliability and confidence. #insuranceagent #insurancereview #insurancetestimonial #agentpartnership #customerreviews #insurancecompanyreview

Have you just started working as a collector, lead or supervisor? Would you consider yourself to be an experienced veteran of the collection floor? Ever found yourself in a situation where you had to think about what to say or if you’re being service-friendly and compliant? If you answered yes to any of these questions, then this #ACAHotTopic Tuesday, April 9 is for you! Led by Teri Plunkett and David Glezerman, this session will take you through what you can or should do when handling both inbound and outbound calls with consumers, along with some helpful hints to enhance your performance. Register here: https://buff.ly/3vF2ZXE

Applying the consumer duty to collections and vehicle repossessions - what needs to be different? 🤔 The repossession of a vehicle is always a last resort action. It's crucial that guidelines are understood to ensure that the appropriate legal procedures are followed whilst taking into account the effect on consumers. We're joined by Sam Challenger, Richard Hoggart., Lisa Rowlands and Adrian Dally to dicuss: - When is repossession of a vehicle appropriate under consumer duty - Exploring the policies and guidelines on vehicle repossession and Consumer Duty - How to enforce repossession whilst recognising the impact this has on customers #CreditWeek

Discover what makes Lynch Material Handling special through the words of our dedicated team. From exceptional customer service to our family-like culture and long-term client relationships, hear firsthand why Lynch stands out. 🌟 #LMHCO #handled #CustomerFocus #FamilyBusiness #LynchMaterialHandling #Teamwork #ClientSuccess

What Time Does the Mailman Come What Time Does the Mailman Come: Explore mail delivery times and factors influencing arrival for timely insights. #trades #skilledtrades #tradesman #tradesmen #tradespeople #tradeschool #tradesmanlife #tradeswomen

Celebrating Customer Service Week 2024: Going Above and Beyond! This week, we proudly joined the global celebration of #InternationalCustomerServiceWeek with the theme "Above and Beyond." At Capfin, we know that delivering exceptional customer service isn’t just about meeting expectations—it’s about surpassing them. Our incredible teams go above and beyond every day, making a lasting impact on our customers’ lives and representing our values of Putting Customers at the Heart of Our Business. Reflecting on the importance of customer service, Omar Parker, Head of Customer Services at Capfin, says: "Customer Service Week is a time to recognize our front-line heroes. Whether solving problems, answering queries, or building relationships, they continuously elevate the customer experience. Their dedication ensures that we not only meet but exceed our customers' expectations, helping us build long-lasting connections." Let’s take a moment to appreciate the #CustomerServiceSuperstars who make it all possible. Their unwavering commitment helps us build trust and make a difference in the lives of our customers every day. #AboveAndBeyond #CustomerServiceWeek #MakingADifference #Teamwork

Curious how we keep our call center retention rate so low? It's all about how we invest in our agents! Through continuous training, development, and support, we empower our team members to deliver exceptional customer service and stay with us for the long haul. Learn more: https://lnkd.in/gk_hBin6 #LighthouseEnterprises #EmployeeRetention #BusinessSuccess #StaffStability #LowTurnover #LongTermSuccess

Last week was Customer Service Week, but at Charles Ardor & Company, every week is about client service. we live and breathe great service all year round. You know what really gets me? When a client referral turns into a conversation, and they say, “I’m excited to work with you.” That’s not just excitement - it’s trust. It’s belief in what we do. And every time we hear it, it pushes us to deliver on that trust. Referrals aren’t just about growth - they’re proof that we’re making an impact. Even though Customer Service Week is behind us, our commitment to trust and excellence is never over. To every client who’s ever said they’re excited to work with us—believe me, we’re even more excited to deliver for you! 🙌🏽 #ProfessionalServices #ClientTrust #DeliveringExcellence #ReferralsMatter #BuildingRelationships