Solving the Contact Centre challenges - WFM & Quality Management 🔹 Talks about #workforcemanagement, #qualityassurance, #contactcentre and #customerexperience
To ensure top-notch customer experiences, it's crucial to have agents who perform at their best. Optimizing your agents’ skills and strengths requires consistent attention to performance and development. In today's world, where agents are more disengaged than ever, focusing on these two areas can significantly enhance your contact center outcomes. Check out this ebook for expert guidance on how to improve agent engagement and retention through performance and development. #contactcenter #qualityassurance #customerexperience https://lnkd.in/epsnUBzi
