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Join us and register here for SAP CX Roundtable Series — virtual discussions, 30-40 mins each, dedicated to various topics on Customer Experience digital transformation led by SAP Partners. Sinch will tell you all about how to build connections with customer via texting, voice, emails

Jak przyszłość #CustomerExperience widzi SAP? Across the board, one of the challenges for customer experience has been the limitation of digital experiences beyond the front end or engagement layer. Companies are mired in silos (e.g., functions, operations, data) and have limited process and systems integration between the front-office and back-office operational functions (e.g., finance, supply chain/inventory, product engineering). The future of customer experience is fueled by two fundamental areas analogous to technology: data and intelligence. Customer data and insights are the lifeblood of the future digital enterprise. Źródło: "Providing a Differentiated Customer Experience in a Rapidly Changing World", luty 2024

Did you know? SAP Customer Experience (SAP CX) is trusted by over 1,200 businesses globally, handling 4 billion customer interactions annually and processing $570 billion in commerce transactions each year! 🌐 In our latest blog, we dive into how AI-powered Sales Intelligence is transforming Sales, Service, Marketing, and E-Commerce. Discover the game-changing innovations that are driving smarter decisions and accelerating business growth. 👉 Learn more—read the full blog here: Explore Now #adessoIN #adessoSE #SAPCX #Blog

Fantastic session with our head of product strategy Riad Hijal and head of marketing Nitin Badjatia on the SAP #customerexperience strategy. Super clear, short session really hammering home that behind every poor customer experience - for the customers and the business user - is a poor process. #IntelligentCX is about recognising #commerce, #sales, #service, #marketing, #supplychain, #operations aren’t software categories or departments but they’re key building blocks in how you engage, sell and serve customers. SAP systems hold more than 80% of the worlds transactional data and every day we power billion of customer and consumer interactions. For me personally in my role it's how SAP are not just looking at "making a process better" but rethinking all the steps in the value chain to simplify and optimise each and every core process. Whether it's dealing with 10,000 calls to check on deliveries or invoices or it's 1,000,000 customers looking to see if the product is available in this colour in this location in the world of #customerexperience everything is as Nitin said "intertwined". But thinking, as Riad said, #mobile first, #ai first and #customerfirst is an opportunity to look at if we were starting a business today, what would we do differently. We've got the ability to connect the old with the new with a #composable enterprise platform that gives the tools and applications to reinvent the way you do business. Such an exciting time.

𝒀𝒐𝒖𝒓 𝒃𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝒊𝒔 𝒈𝒓𝒐𝒘𝒊𝒏𝒈? 𝑻𝒉𝒆𝒏 𝒊𝒕 𝒄𝒆𝒓𝒕𝒂𝒊𝒏𝒍𝒚 𝒏𝒆𝒆𝒅𝒔 𝑺𝑨𝑷 𝑪𝑿 𝒕𝒐 𝒕𝒉𝒓𝒊𝒗𝒆! In an environment of constant change, small and midsize businesses 𝐦𝐮𝐬𝐭 𝐡𝐚𝐯𝐞 𝐚 𝐝𝐞𝐞𝐩 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐨𝐟 𝐭𝐡𝐞𝐢𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬. To unlock insights for providing the personalized experiences that customers are expecting, along with operational data you should leverage 𝐜𝐨𝐧𝐭𝐞𝐱𝐭𝐮𝐚𝐥 𝐝𝐚𝐭𝐚 from customer interactions. With 𝑺𝑨𝑷 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑬𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆 solutions, companies can integrate real-time business data and signals from various departments like commerce, marketing, sales, and service with critical backend data such as inventory and supply chain information. Believe it or not, this integration allows businesses to deliver exceptional end-to-end experiences at scale, 𝐦𝐚𝐤𝐢𝐧𝐠 𝐞𝐚𝐜𝐡 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐟𝐞𝐞𝐥 𝐯𝐚𝐥𝐮𝐞𝐝 𝐚𝐧𝐝 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭. If you have relevant CX needs, it’s high time to reach out to ACBaltica’s team and explore how you can 𝐬𝐡𝐢𝐟𝐭 𝐲𝐨𝐮𝐫 𝐟𝐨𝐜𝐮𝐬 𝐟𝐫𝐨𝐦 𝐩𝐫𝐨𝐜𝐞𝐬𝐬-𝐜𝐞𝐧𝐭𝐞𝐫𝐞𝐝 𝐭𝐡𝐢𝐧𝐤𝐢𝐧𝐠 𝐭𝐨 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫-𝐜𝐞𝐧𝐭𝐫𝐢𝐜 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬, deliver outstanding experiences, and link customer experience initiatives to tangible financial outcomes. #SAP #SAPConsulting #CustomerExperience #BusinessGrowth #CustomerCentricity

Every organization is like a family. Think of your customers and colleagues as family, and treat them right. ❤️ 💬 Lets talk CX - Cxpghana.com #cxquote #letstalkcx #cxpghana

Industry Expertise: A Key Differentiator in SAP CX Innovation In today’s fast-paced digital world, industry expertise has become the cornerstone of delivering personalized and impactful Customer Experience solutions. SAP CX is leveraging deep industry knowledge to drive innovations that align with specific business needs, from retail to manufacturing and beyond. No One size fits all here, Industry Knowledge Matters a lot! With tailored solutions for each sector, businesses can stay ahead of the curve and deliver superior customer experiences.

In today’s rapidly evolving marketplace, providing outstanding customer experiences is more critical than ever. SAP Signavio empowers businesses with a holistic view of customer journeys, seamlessly integrating both digital and physical touchpoints to enhance engagement. By connecting customer journeys to essential processes like inventory management and logistics, organizations can ensure a smooth experience, maintaining product availability and keeping customers satisfied. Additionally, mapping the customer journey allows businesses to pinpoint pain points, streamline operations, and ultimately elevate customer satisfaction. Leveraging journey analytics and sentiment analysis enables leaders to personalize experiences that not only meet but exceed customer expectations, fostering long-term loyalty. Explore how SAP Signavio can transform your approach to customer experience! SAP | SAP Signavio #CustomerExperience #SAPSignavio #ProcessExcellence #CX

Every business dreams of turning customers into brand advocates. SAP Business Technology Platform was designed to help turn this dream into a reality. Read more about how you can engage, empower and sweeten the overall customer experience today: https://sap.to/6041rJ8P9

Every business dreams of turning customers into brand advocates. SAP Business Technology Platform was designed to help turn this dream into a reality. Read more about how you can engage, empower and sweeten the overall customer experience today: https://sap.to/6041rJ8P9