Patient portals have become increasingly implemented, but are often limited to just one EMR system. VYTL's platform VeraHealth stands out with its inclusive approach. Unlike other platforms tied to specific EMR systems, VeraHealth integrates seamlessly with various EMR systems, ensuring practices can enhance patient satisfaction without needing to switch systems. Ready to revolutionize patient engagement at your practice? Discover how VeraHealth can streamline operations, boost revenue, and elevate patient satisfaction—regardless of your EMR system.
Did you know that 97% of patients believe that how long they are kept on hold is a direct reflection of a healthcare provider's customer service? Furthermore, 60% of patients will hang up and not call back if placed on hold for over a minute. (Source: AMN Healthcare) Patient no-show rates can range from 5% to 30%, causing significant revenue loss for providers, and long phone hold times cost healthcare organizations up to $900,000 annually. (Sources: Becker's Hospital Review, Customer Service Solutions Center) Additionally, 67% of patients will end up switching providers due to poor customer service experiences. (Source: American Academy of Family Physicians) However, 63% of patients are more likely to return to their provider if they have a positive experience with customer service. (Source: HealthGrades) Amidst these challenges, 68% of healthcare providers believe that utilizing technology to automate tasks will improve the patient experience and quality of care. (Source: Deloitte) What are your thoughts on how patient experiences can be improved?
