The article from Healthcare IT News discusses the importance of transparency in the use of AI in healthcare, highlighting patients' desire for clarity about AI's role in their care. During the HIMSS AI in Healthcare Forum, panelists emphasized the need for healthcare providers to communicate effectively with patients about AI technologies, focusing on personalization, transparency, and trust.
Patients want to understand when and how AI is being used in their interactions with healthcare providers. For instance, a patient expressed a loss of trust upon discovering that a helpful "nurse" was actually a chatbot, underscoring the need for clear communication about AI tools.
AI has the potential to enhance patient-physician interactions by freeing clinicians from data entry and allowing them to focus on more human aspects of care. However, the challenge lies in balancing the amount and type of information provided to patients, as preferences vary widely.
The discussion also touched on the role of AI in providing personalized care and the importance of empowering patients with information to make informed decisions about their health.
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