Vertek Solutions, Inc.’s Post

Any #visa #Sr_ServiceNow_ITOM_Developer (Min 12 +yrs of Experience required) Location : Fortworth / Dallas, TX (Day 1 Onsite) Duration : Contract 6+ Service Now – ITOM with some ITSM experience   Servicenow resource that has ITOM (CMDB, Event Management) and ITSM (Incident) experience. Roles and Responsibilities:- Require ServiceNow resource that has ITOM (CMDB, Event Management) and ITSM (Incident) experience Resource needs to have Servicenow workflow script experience and the ability to pull and update data via scripting Work on ticketing incidents - e.g. Creating, changing, modifying workflows Configuring incident routing. Support Enterprise Architecture in the design and implementation of automated discovery & data federation from multiple data sources into the ServiceNow CMDB. Develop technical solutions on the ServiceNow platform, ensuring that they meet the client's needs and are aligned with ITIL, ITSM, ITOM and CMDB best practices. Lead customization and configuration of Discovery, Event Management and the CMDB to automate incident creation based on alerts and optimize infrastructure visibility and management. Technical Implementation: Collaborate with cross-functional teams and lead the implementation of ServiceNow solutions that align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain advanced scripts, business rules, and client scripts. Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields. Integration Management: Assist architects in the design and integration of ServiceNow with other systems and applications to create seamless end-to-end processes. Best Practices: Contribute to the development of Org’s best practices and standards. Adhere to security and implementation best practices and ensure that implemented solutions meet relevant compliance requirements. Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team. Develop Asset and Configuration Management processes, procedures, and standards. Mature processes and KPIs to improve Asset and Configuration Management effectiveness. Build relationship mappings in ServiceNow CMDB with Discovery Tools and Service Mapping in serving ServiceNow modules including ITOM, Hardware Asset, Virtual Agent, Change, Problem, Certificate, Incident etc. Lead integration of new modules, store applications, integrations, and spokes.

One of our client in Greater Dallas, TX need SNOW APM Developer to join their ServiceNow team. Experience Requirements: The ideal candidate should possess the following experience: No. of Years of APM/CSDM experience : 8 + years of experience Location : Richardson, TX,USA Hands-on Experience with APM Module: Proficiency in using the APM module within ServiceNow, including understanding its features, functionalities, and configuration options. CSDM Module Knowledge: Familiarity with the Common Service Data Model (CSDM) module, which provides a standardized framework for managing IT services and assets. Information Objects: Understanding of information objects and their relevance within the APM context. Application Service and Technical Services: Knowledge of application services and technical services, as they relate to APM. Business Capability Mapping: Ability to map applications to business capabilities and understand their interdependencies. Roles and Responsibilities: The APM Support Specialist will be responsible for the following tasks: Collaboration and Ticket Resolution: • Collaborate with global teams to actively resolve APM-related support tickets. • Provide timely and effective solutions to end-users. • Maintain clear communication channels with stakeholders. Automation Scripting: • Develop scripts to automate APM functionality, such as data collection, reporting, and routine tasks. • Enhance efficiency by automating repetitive processes. Quarterly Audits: • Conduct quarterly audits of APM data. • Ensure data accuracy, completeness, and consistency. • Follow up with teams to address discrepancies and update records. Data Integrity: • Monitor APM records for empty or incomplete fields. • Collaborate with relevant teams to rectify missing information. • Maintain data quality and integrity. Guidance and Integration: • Guide teams in making informed decisions regarding module selection. • Facilitate discussions on integrating APM with other ServiceNow modules. • Promote best practices for application management. Regular Follow-ups: • Conduct regular follow-ups with teams to track progress and address any outstanding issues. • Ensure adherence to APM processes and guidelines. Reporting: • Generate ad-hoc and planned reports including SOC from APM data. • Provide insights to stakeholders based on data analysis. • Contribute to continuous improvement efforts. Please share profile to Joshua@collaboratesolutions.com Thanks Kapil Kondoju Director kapil@collaboratesolutions.com

#urgenthiring #snow #developer #onsite #forthworth #dallas #texas #contract   Title: Sr. #SNOW Developer Location: #Fortworth / #Dallas, TX Longterm contract / c2c / w2      Job description  Require ServiceNow resource that has #ITOM (#CMDB, #Event Management) and #ITSM (#Incident) experience Resource needs to have #Servicenow workflow script experience and the ability to pull and update data via #scripting Work on #ticketing incidents - e.g. #Creating, #changing, #modifying workflows Configuring incident routing. Support Enterprise #Architecture in the design and implementation of automated discovery & data federation from multiple data sources into the #ServiceNow #CMDB. Develop technical solutions on the ServiceNow platform, ensuring that they meet the client's needs and are aligned with ITIL, ITSM, ITOM and CMDB best practices. Lead customization and configuration of Discovery, Event Management and the CMDB to automate incident creation based on alerts and optimize infrastructure visibility and management. Technical Implementation: Collaborate with cross-functional teams and lead the implementation of ServiceNow solutions that align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain advanced scripts, business rules, and client scripts. Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields. Integration Management: Assist architects in the design and integration of ServiceNow with other systems and applications to create seamless end-to-end processes. Best Practices: Contribute to the development of Org’s best practices and standards. Adhere to security and implementation best practices and ensure that implemented solutions meet relevant compliance requirements. Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team. Develop Asset and Configuration Management processes, procedures, and standards. Mature processes and KPIs to improve Asset and Configuration Management effectiveness. Build relationship mappings in ServiceNow CMDB with Discovery Tools and Oversee development and data management for integrations between ServiceNow Platform and other systems, tools, or services (like #Workday or #ActiveDirectory) interested candidate can share resume at deepak@edgeglobal.net #usajob

One of our client in Greater Dallas, TX need SNOW APM Developer to join their ServiceNow team. Experience Requirements: The ideal candidate should possess the following experience: No. of Years of APM/CSDM experience : 8 + years of experience Location : Richardson, TX,USA Hands-on Experience with APM Module: Proficiency in using the APM module within ServiceNow, including understanding its features, functionalities, and configuration options. CSDM Module Knowledge: Familiarity with the Common Service Data Model (CSDM) module, which provides a standardized framework for managing IT services and assets. Information Objects: Understanding of information objects and their relevance within the APM context. Application Service and Technical Services: Knowledge of application services and technical services, as they relate to APM. Business Capability Mapping: Ability to map applications to business capabilities and understand their interdependencies. Roles and Responsibilities: The APM Support Specialist will be responsible for the following tasks: Collaboration and Ticket Resolution: • Collaborate with global teams to actively resolve APM-related support tickets. • Provide timely and effective solutions to end-users. • Maintain clear communication channels with stakeholders. Automation Scripting: • Develop scripts to automate APM functionality, such as data collection, reporting, and routine tasks. • Enhance efficiency by automating repetitive processes. Quarterly Audits: • Conduct quarterly audits of APM data. • Ensure data accuracy, completeness, and consistency. • Follow up with teams to address discrepancies and update records. Data Integrity: • Monitor APM records for empty or incomplete fields. • Collaborate with relevant teams to rectify missing information. • Maintain data quality and integrity. Guidance and Integration: • Guide teams in making informed decisions regarding module selection. • Facilitate discussions on integrating APM with other ServiceNow modules. • Promote best practices for application management. Regular Follow-ups: • Conduct regular follow-ups with teams to track progress and address any outstanding issues. • Ensure adherence to APM processes and guidelines. Reporting: • Generate ad-hoc and planned reports including SOC from APM data. • Provide insights to stakeholders based on data analysis. • Contribute to continuous improvement efforts. Please share profile to Joshua@collaboratesolutions.com Thanks Kapil Kondoju Director kapil@collaboratesolutions.com

A beautiful pick on how to do scoping of requirements. Every business analyst must be knowledgeable enough to perform these basics. ** If the demo or proof on concept includes showing any capabilities that are not out of the box configuration and would require services effort to build, this information should be communicated/understood by the customer. Additional hours need to be included in the work if the customer is expecting/requiring the same configuration to meet their business requirement. ** If the customer wants to load existing data, get clarification on the data types, data quantity, and whether data needs to be loaded multiple times throughout the implementation time frame. Data conversion efforts may warrant additional hours depending on the overall size and complexity of the existing data set. ** Discuss Performance Analytics, dashboards and reports with your customer. If they require assistance with any of these three items, see the Performance Analytics scoping guide. ** If integrations are required for the process, to applications or tools outside of the ServiceNow platform, see the integrations scoping guide. ** It is recommended practice that the leading practice Process Guide matches what was agreed to in the Process Workshop. Ensure that sufficient time is available when scoping this effort to update the guides. ** It is recommended that the customer uses Automated Test Framework (ATF) tests and Test Management 2.0. A separate engagement may be needed to upskill the customer in the use and maintenance of ATF. ** Extra assistance, either from a ServiceNow partner for customers self-implementing or internal Deal Desk for Professional Service organizations, in scoping the work for the following customer circumstances o  very large user base (> 25,000 employees) o  very mature process that is well institutionalized o  very complex (e.g. Managed Service Provider) o Assistance would also be recommended to do any of the following: a) Complex Integrations (e.g. to other enterprise tools) b) Domain Separation o Integration with 3rd party machine learning systems. #ServiceNowBusinessAnalyst #KeepLearning #ServiceNow #NowPlatform

Change Impact Analysis The purpose of this change impact analysis is to assess the potential impacts of migrating systems from manual processes to Salesforce. It helps in understanding the scope of the change, identifying potential risks and dependencies, and determining the necessary actions to manage the change effectively #ITProjectManagement #Salesforce #ITSM #ChangeManagement #ProjectManagement #ITInfrastructure #ITOperations #ITIL #ITServiceManagement #BusinessProcessImprovement #DigitalTransformation #ITGovernance #ITStrategy #ITLeadership #CloudComputing #AgileProjectManagement #ITProjectLifecycle #TechnologyIntegration #BusinessAlignment #StakeholderEngagement #ITRiskManagement #ITServiceDelivery

Selecting the right ITSM Vendor in AI World

An IT Change Approval Document is a formal document used to request approval for a proposed change in an IT environment. It provides a structured format for documenting and communicating the details of the change, including its purpose, scope, implementation plan, and associated risks. #ITProjectManagement #Salesforce #ITSM #ChangeManagement #ProjectManagement #ITInfrastructure #ITOperations #ITIL #ITServiceManagement #BusinessProcessImprovement #DigitalTransformation #ITGovernance #ITStrategy #ITLeadership #CloudComputing #AgileProjectManagement #ITProjectLifecycle #TechnologyIntegration #BusinessAlignment #StakeholderEngagement #ITRiskManagement #ITServiceDelivery

Performance Analytics was my first contact with Data Analysis and Business Intelligence, I created data quality metrics for CMDB and IPC alongside KPIs to monitor Releases and other governance processes, I tried different solutions, but PA was the easiest to use and the most robust by far. #ServiceNow #PerformanceAnalytics #DataAnalysis #BusinessIntelligence

IT Change Approval Document Template An IT Change Approval Document is a formal document used to request approval for a proposed change in an IT environment. It provides a structured format for documenting and communicating the details of the change, including its purpose, scope, implementation plan, and associated risks. Kudakwashe Mautsahuku #ITProjectManagement #Salesforce #ITSM #ChangeManagement #ProjectManagement #ITInfrastructure #ITOperations #ITIL #ITServiceManagement #BusinessProcessImprovement #DigitalTransformation #ITGovernance #ITStrategy #ITLeadership #CloudComputing #AgileProjectManagement #ITProjectLifecycle #TechnologyIntegration #BusinessAlignment #StakeholderEngagement #ITRiskManagement #ITServiceDelivery