🌟 We are pleased to welcome Julie Holder to the Vertice AI team as our Customer Success Manager. Julie brings 15 years of experience in the credit union industry along with a background in Advertising, Marketing, Graphic Design, and UX Design. Outside of the office, Julie loves staying active and finding new places to explore around the world. Welcome Julie- we're excited to have you! #verticeai #creditunionmovement #newhire #customersuccess #worldtraveller
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Data Strategy Manager <> I write about: Data 📈 AI 📊 Business Intelligence 🧠 Psychology. I'm a father of three👸👸👸
Stephen Few said that „the patterns of our emotions are as telling as the data trends we track in our businesses”. Well, if numbers were emojis, we’d be storytelling like Shakespeare on social media. Take a peek at this picture – it’s UX and emotion in a nutshell. When I’m all business, it’s a single red bar, no fuss. Excitement? It’s like a machine gun firing messages. Remember, every tap is a tale. Make it count. 😊 #data #visualization #businessintelligence
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Synchronous front-end analytics is often overlooked by business and product teams, due to myopic obsession over measuring lagging indicators like onboarding conversion, unique visitors, CTRs, and more. However, this approach can be detrimental when things break, and no one has visibility on why. Don't wait for judgment day to hit! By organizing an event dictionary of all screens and action labels and creating simple reports on impressions, progressions, and CTA clicks, you can preempt potential UX issues and measure the quantum of friction. Don't let analytics be an afterthought - it's built for addressing problems before they occur.
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I invite all #PowerBI professionals and UX/UI enthusiasts to explore the art of crafting data tables that enhance user experience! "Unveiling the Atomic Artistry: Crafting Data Table Experiences for Users," by Diana Maier, delves deep into the atomic approach to data table design. Discover how breaking down components to their fundamental elements can lead to more intuitive, efficient, and user-friendly data interactions. From understanding user behaviour with eye-tracking studies to implementing design considerations that cater to diverse user tasks, this article is packed with insights and practical tips. Elevate your data table designs to new heights, whether you're optimising for readability, navigation, or actionable insights. Join us in exploring these strategies and share your thoughts! #UserExperience #DataVisualization #UXDesign
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Response time is key to ensuring that your customers and members feel that you are accessible. Not only can the back-end AI of our Reviews widget scrub review content, it can be programmed to alert customer/member service representatives in real time, to allow for proactive response to customer/member needs and concerns, which is key if you want to maintain that retail mindset throughout your network. Check out Review automations: Utilizing AI to increase customer/member satisfaction Digital and Animation Specialist Chris Bailey and Co-founder Nate Baldasaro chat: - How automating reviews can benefit the customer/member. - How you can utilize reviews and AI to improve your financial institution's reaction time and follow-up with customers/members. Co-founder Nate Baldasaro and Digital and Animation Specialist Chris Bailey sat down to chat the omni-channel digital experience, what it looks like, how it works, and why it's important. They also discussed one of our digital widgets, "Reviews" - how they are filtered, the upload speed, review verification, and how the reviews can be leveraged to increase customer/member satisfaction. #everybitmatters #retailbanking #designbuild #transform #community #financialinstitutions #everybitmatters #turnkey #digital #promotional Bryn Baldasaro Marc Healy Mac Erickson Jackson Cogger Nate Baldasaro Molly McCoole Katherine Crowell Christopher Bailey Lauren Wutka, LEED Green Associate Taylor Foley Michelle Douglass andrew p douglass Jenn Hartford William "Bill" Randall Amber Quinlan Laura Mynahan William Foley Alexa Waterman, LEED Green Associate Judd Design, LLC Interior & Architectural Design Stephen Hetherington Troy Gilbert Jeffrey Ferris Julia Cole Rebecca Rodeman Pamela Foley Lezlee O'Connor John Hays Nichole Marsh Nelson Rios Tim Colley Nicole Wake Scott Lightbody Sean Stewart George Brown For more information about Element, check out our website: https://hubs.li/Q02ryFR70.
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Are you listening to your website visitors? Adding a feedback widget to your site could be the game-changer you're missing! By collecting real-time feedback, you can enhance user experience, drive engagement, and make data-driven improvements. Whether it’s rating systems, comment boxes, or screenshot feedback, the right tools ensure you’re addressing what matters most to your users. Ready to take your site to the next level? Saylo's feedback solutions can help you turn insights into action. Learn more: Saylo.io #CustomerExperience #WebsiteFeedback #UX #Engagement #Saylo
Saylo - User Feedback Tool
saylo.io
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COO at Concrete. Former Intel. Consultant and Advisor to Google, Meta, Microsoft, Amazon, Nike, Jaguar Land Rover, and private equity SaaS portfolio companies. Licenser of software products to global OEMs.
I agree with Mark Hurst that we're in the middle of a "customer experience winter." The groundhog has seen its shadow and winter is here to stay, for now. With the tech industry focused on AI and growth at any cost, when will they warm back up to the mantra that the best customer experience leads to greater long-term success? I don't know about you but I'm ready for the CX spring to return. https://lnkd.in/gxnRi-MP #customerexperience #ux #uxresearch
Surviving the customer experience winter
creativegood.com
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unitQ is changing the game in customer experience management by leveraging AI to provide real-time actionable insights into user feedback, helping companies across industries deliver high-quality experiences across every touchpoint of the customer journey. Take a unitQ demo, with your data, to see for yourself how unitQ user-feedback software is revolutionizing the customer experience! https://lnkd.in/d867svdu #ai #cx #ux #userfeedback #customerfeedback #productquality
Request a unitQ demo today!
unitq.com
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Last week for 20% launch discount! Have journey mapping on your 2024 roadmap? Want to learn how to land maps with more impact? This course is for you! - 1.5 hours of recorded lectures: watch at your leisure! - Learn how to maximize the impact of your journey mapping, based on insights and tips from interviews with > 60 practitioners, including researchers, designers, senior leaders, and CX leaders - Best practices & tips supporting 4 key principles for maps with impact: Your maps should be focused, data-driven, customized (based on objectives, audience, and culture) and integrated into existing processes. And, mapping should be collaborative from step one through launch. - perfect for qualitative researchers who have some familiarity or experience with journey mapping and are ready to up their game. See you on Udemy! Coupon Code: CE558D4109FF6D5F47A4 Link: https://lnkd.in/gcNttRhj #journeymapping #customerexperience #customerjourney #customerjourneymapping #customerjourneys #userexperience #userjourney #userexperience #uxresearch #uxdesign #ux #buyerjourney #cjm #uxresearcher #uxr
Best Practices for Journey Mapping
udemy.com
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Recently, we are working on a feature that we need to show the stock market with two different types of data simultaneously in two frames on the same page . It has become a big challenge for design team how to manage this issue and how to control their doubling to have a good #user_experience despite the huge data and color of this particular page . What do you think? Did you have any experience? #product_design #ux_design #ux_research #financial
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People are the best data source. We should talk to them more. In the world of big data, our insights generally rely on what those data at the end of sophisticated (and really expensive) pipelines can tell us. Yet, those pipelines are often defined around just a few use cases, were developed under an unnecessary culture of immediacy, and are dependent on up-and-downstream sources that may or more not exist in a few months. Our code often misses the nuances, and our data tells us things we want it to tell us. Our customers and internal stakeholders will always be there - ready to share their experiences - whether we want it or not. Unsure how the executives want to see your pitch deck organized? Ask them. Debating between a green or blue add-to-cart button? Let customer conversations guide your A/B test design. Keep it simple. Keep it focused. Listen to the customer, and find their needs in the data. #technology #linkedintips #creativity #businessleadership #productivity #ux #strategy #programmanagement #data
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Ten-year marketing professional and coach
2moLove this for you Julie Holder!