Victoria-Jungfrau Grand Hotel & Spa’s Post

Working in the hotel and tourism industry, and the art of high-end customer service, is not just a job or an economic sector. Service quality directly affects an organization’s reputation, attracting and retaining more guests. Working in this industry is an art that requires dedication and professionalism. By investing in training and skill development, any facility can stand out in a highly competitive market, ensuring customer loyalty and complete It is an integrated world that combines luxury, comfort, and unique experiences. High-end service is the backbone of this industry, as success largely depends on the quality of service provided. The individuals responsible for this service are the beating heart of any hotel, restaurant, or tourist resort, and they are the primary drivers of the guest experience. The hotel and tourism industry includes many departments that integrate to provide a comprehensive and upscale service, such as: 1. Reception: The journey begins here with a smile and a warm welcome. 2. Housekeeping: Ensures rooms are clean and orderly. 3. Food and Beverage Service: Provides delicious meals and friendly service. 4. Entertainment: Offers activities that enhance the guest experience. 5. Customer Service: Addresses inquiries and complaints promptly and effectively. Customer-facing people are the soul of this industry, and their role extends far beyond routine tasks. #Alasmarjob_Morocco #Hotel_recruitment #Human_resources #Mohamad_Harmalani #GCC

The name of a hotel may catch the attention of potential guests, but it is the staff that truly makes a hotel legendary. While a catchy name may pique interest, it is the service and experience provided by the staff that will leave a lasting impression on guests. A hotel can have all the amenities and luxurious features, but without a dedicated and exceptional staff, it will not stand out in the hospitality industry. The staff of a hotel plays a crucial role in creating a memorable and enjoyable experience for guests. From the front desk to housekeeping, each member of the staff contributes to the overall atmosphere and reputation of the hotel. A friendly and attentive staff can turn a simple stay into a remarkable one, while a disinterested or unprofessional staff can ruin the entire experience. The way a staff handles guest requests, resolves issues, and provides personalized service is what truly sets a hotel apart from its competitors. In conclusion, the name of a hotel may be the first thing that attracts guests, but it is the staff that keeps them coming back. A legendary hotel is not just known for its name, but for the exceptional service and experience provided by its staff. The dedication, professionalism, and attentiveness of the staff are what truly make a hotel stand out and create a lasting impression on guests. A hotel's success and reputation depend on its staff, making them an integral part of the hospitality industry.

I'm so pleased to have achieve my course in Hospitality Management & Hotel Operations.

Treating Staff with Respect - The Key to an Exceptional Hotel Experience 🏨 A recent guest at Qunci Villas raved about their incredible 12-night stay in an ocean view villa, describing it as "peaceful, serene, and calming - a real holiday." 😌 But what stood out most in their review was the exceptional service provided by the hotel staff: "Everyone is so helpful, gracious, and kind. Treat them with respect and you will be rewarded with an experience that truly transports you to another world!" 🙌 This is a great reminder that treating hotel staff, and all service staff, with the utmost respect is crucial to ensuring a memorable and enjoyable stay. When guests approach interactions with kindness and appreciation, it can truly elevate the entire experience. 💫 Key Points to Remember: 1. Respect and Kindness Go a Long Way 💖 Treating staff with respect not only enhances your experience but also fosters a positive and welcoming atmosphere for everyone. 2. Mutual Respect is Foundational 🤝 As hospitality professionals, we know that providing excellent customer service requires a delicate balance. Fostering a culture of mutual respect is foundational to achieving this. 3. Elevating the Experience 🚀 When guests show appreciation and kindness, it motivates the staff to go above and beyond, creating unforgettable experiences. 4. The Power of Acknowledgement 🌟 A simple thank you or a kind word can make a significant impact. Recognizing the hard work and dedication of service staff can transform your stay. 5. Creating Lasting Memories 📸 The little gestures of respect and appreciation contribute to creating lasting, positive memories of your stay. The next time you visit a hotel, restaurant, or any service establishment, remember the power of treating the staff like the valuable contributors they are. It just may be the key to unlocking an exceptional experience. 🔑 #HospitalityMatters #CustomerService #GuestExperience #RespectStaff #HotelLife

Housekeeping coordinates with many departments in the hotel to provide critical support. In that sense, it is one of the backbone department for the hotel. In this video from Hoteltutor learn how the housekeeping team helps the Fnb department in the hotel. #interdepartment #knowledge #hotel #training

How do you improve guest satisfaction through housekeeping? Housekeeping entails routine clean-up activities of a hotel facility. It goes without saying therefore that it is crucial for excellent guest experiences. Here are 6 TIPS to improve guest satisfaction through housekeeping; 🟢Get to know the guests before they check in 🟢Anticipate their needs and respond quickly 🟢Prepare for your guests’ departure with a personal touch 🟢Ask guests to share feedback after the stay 🟢Respond to the reviews whether positive or negative Housekeeping trends such as digital checklist, integration with booking system, allows housekeeping managers access guest information and already predict their needs before checking in. Africaner Hotel Management System is the gateway to new levels for your hotel business. Contact us today through sales@ufanisiafrica.com Africaner Hotel Management System is the ultimate management tool for your hotel business. #hotel #hotelmanagement #africaner_hotel

Are you unsatisfied with your hotel's current performance levels? If so, we at XL-Hospitality have a solution that can help. Our comprehensive hotel internal audits are designed to identify areas for improvement within your operations. Our team of experienced auditors will conduct a thorough assessment of your hotel's processes, from front desk operations to housekeeping, and everything in between. Following the audit, we will provide you with a detailed report outlining our findings and recommendations for optimization. Our recommendations are tailored to your specific needs, ensuring that you can implement practical solutions to enhance your hotel's efficiency, guest satisfaction, and ultimately, profitability. We look forward to the opportunity to discuss how we can help take your hotel to new heights of success. https://lnkd.in/exJbBZx9 #hospitality #audit #excellence #hotel #performance

.. The hotel industry plays a crucial role in serving humanity by providing a Home away from homes for travelers. it is a real where hospitality professionals go above and beyond to ensure the guest feel welcome comfortable, valued. in the hotel industry, every detail matters. the dedication of housekeeping staffs, The attentiveness of front desk personal and the culinary expertise of chef all contributes to a guest positive experience....✨ ✅ Welcoming environment: hotel staffs create a welcoming atmosphere making guest feel at home. ✅ Attention to details : every aspect of the hotel experience is carefully managed to ensure guest satisfaction. ✅ Dedicated professionals : from housekeeping to front desk staff, each employee is committed to high standard of service. ✅ Behind -the- scenes Effort : many employees work tirelessly behind the scenes. #hotelindustry #hospitalitymanagement # housekeeping #hoteloperations #hospitalitytrends #hospitalitynetworking #hotelchallenges #industryinsights

What is hotel management all about? Managing a hotel comes with a ton of responsibilities. Hotel management covers the operational aspects of a hotel and requires a variety of skills, such as people management, marketing, organizational skills, and customer service skills. The primary goal of hotel management is to run a hotel successfully while simultaneously managing other aspects of the establishment. #hotelmanagement #hoteliers Runize Hospitality

Behold the power of the nudge. This helpful Marriott Hotels sign addresses two issues 1) not everyone knows to tip hotel housekeeping 2) guests may not have cash handy. A simple solution.