Victoria Tiffin’s Post

📩 Busy Day of catch up today following on from a manic week with various calls and project works incoming. 🕑 The end of the month always brings with it excitement from a Sales perspective. The goals we've set are made or missed this week, it's the most love/hate part of the month for me for obvious reasons. 🎯 This week see's me focus on working between our Support Team and Clients to agree a suitable schedule of work covering several portfolios, keeping a close eye on remedial work and plenty of catch up calls in between. #fireandsecurity #compliance #accountmanager

I was responsible for a financial loss of $800 on day 2 of my new job 🙈 It was the biggest mistake I could have possibly made. I proudly secured a job as a bartender at a club and casino in Sydney, Australia. On day 2, my minimal training was put to the test on a busy Saturday night. My coworker said there is an $800 payout at machine #16. I get the money out of the register and head over. A woman is sitting at machine #16. I ask if she wants to cash out. She says yes, please. I give her $800. She leaves. 💸 Seconds later. Another woman comes up. Wanting her payout for machine #16. It turns out I gave the money to the WRONG person. Of course, the first woman immediately left with the money 🏃🏽♀️ The manager gets involved and pays out $800 to this customer. The manager also let me know that I will need to pay back the $800. There was no convincing her that it was the customer's fault for leaving the machine unattended. 😮 Can you imagine how shocked my 20-year-old self was? Being an international student in a foreign country - suddenly owing $800. 📌 My lessons learned: 1️⃣ Proper training is Non-Negotiable. It's the foundation that empowers us, especially when transitioning to new roles. 2️⃣ A supportive team and ethical management make all the difference. Leaving for a better job was the best decision. 3️⃣ Mistakes do not define us; they're opportunities for learning, growth, and resilience. What's a mistake you've learned from? #CareerGrowth #Empowerment #WorkEnvironment

Are we not all called to serve our customers? Yes, we are. Then, how are we going to serve them if we lack clarity on who they are? It is funny to say this but I have worked with people who would do their job without being able to clearly identify who their clients were (they would simply keep working even without knowing whether they were serving the right people). What were the consequences? Generally, those people would find themselves (1) wasting too much time serving the wrong people (doing someone else's job) and (2) resisting or serving badly their actual clients (this is the absurd we ought to avoid). There are some positions of work in which our clients are external, whereas in others the clients are internal and in others we have both types. There are also jobs in which there is just one person/company as a client. Regardless of the type of clients, it is crucial that each one of us understand with 100% of clarity who our clients are. It should be of our personal interest that we never find ourselves in a position in which we would be resisting or mistreating our actual clients. Imagine a police resisting to defend a citizen from an ongoing robbery? Just think of a situation where someone spends considerable time doing the actual tests for a project where he/she was appointed as Project Manager? What if I work on my own? Yet you still have clients and you need to identify them (even if it is yourself or your family). In my experience, I have found that at the heart of the problem for workers not to know who their clients are: 1) Firstly, a lack of organization in the companies in not having a proper job description to be presented to workers beforehand. 2) Secondly, employees lacking interest in learning from their own experience to understand who their clients are. It is virtually impossible to do our work with excellence if we have no idea who our clients are. The ideal world is one in which professionals are obsessed with serving their clients but before you get to the obsession part, your primary duty will have to be this: to "Know Your Client" (KYC) and know them well. Allow me to give you the following piece of advices: 1) If you have a contract you signed or a job description documentation that was handed by the company, get to it and spend some time reading it throughly. 2) Based on the responsibilities described in your documentation, identify who your clients are (if possible specify them by names). 3) Reflect on this question: "Have you been spending much of your time of work really serving your clients? Or due to ignorance have you been doing someone's else job? Have you ever been in a situation where you denied/resisted to provide your actual clients the service they deserved from you?". Here you can list down real scenarios. At the end of the day, the idea is simply for you to resolve with yourself that this year you will serve your clients better. #clientservices #clients #excellence #knowyourclient #FGarcia@

Confession time – I once lost a HUGE client because I put all my eggs in one basket. Here’s what happened: We had a rocky start with some billing issues (double ouch!). 😬 But, I worked my tail off to fix everything, restore their confidence, and smooth things over with my main contact. They assured me we were good – even praised our hard work and dedication. Then, BAM! Out of nowhere, they hit us with a termination notice. Three months. Just like that. 💔 I was crushed, but I learned a powerful (and expensive) lesson: Never rely on a single point of contact, no matter how strong you think the relationship is. Turns out, I was being fed a line. My key contact wasn't being straight with me, and I was blindsided because I hadn’t taken the time to nurture relationships with other stakeholders. From that day forward, I made a promise to myself: No more single points of failure. I now prioritize building a network of relationships within every client account. It takes more work upfront, but the payoff – deeper insights, stronger trust, and ultimately, more secure relationships – is invaluable. Have you ever experienced a client relationship "blindside"? What did you learn? Share your stories in the comments! Let’s help each other avoid these pitfalls. #thekamcoach

My car broke down recently. In order for me to transport myself I took a #Greyhound bus. Sadly I had the worst experience in a bus as they lost my luggage (I didn't lose my luggage, they gave it to someone else). I keep receiving emails "I'm sorry you lost your luggage". The worst thing from the company is they didn't even offer the baggage claim compensation. I filed a complaint as they suggested however their answer was blah. Anyways I always transform bad experiences into something constructive, as each woman should do. I wanted to walk you through the whole process to get information from companies the right address, their Employer Identification Number and how you can perform a lawsuit in the court for small cases. The PO Box in this letter should be replaced with the real address. I was not able to do the Live Event on LinkedIn, as LinkedIn does not let me join the event, I will figure it out for next time. I will walk you through the next steps when you are researching. This applies for life and businesses. If you are an analyst, I am seeing so many mistakes where you assume you know. When you assume you don't know and you take different sides, you are able to have the right judgement. Believe me, my educational background is in engineering and I still assume I don't know in order to get the right solution. Not every solution is the right one. I owed you a #emailetiquette. Here it is. Never send a written email being extremely angry. Put all the pertaining information and tell them what you expect. And follow through, not many people like to follow through. When you do the hard thing, you take more space in the Universe.

I'm on a bit of a mission right now about the need to be aware of the sh*t your staff are sharing with your customers. Here's what I have been told by people who do not know me, THIS WEEK ALONE. People who are totally unconcerned about the impact they're having on your company's reputation: 💣One person, in the act of delivering customer service, told me about how her sister is on drugs and how her parents are having to take out a restraining order. 💣I've had someone, in a bank, tell me that business is really slow and that she's thinking of looking for another job - and do I know of anything going? 💣I had someone in a pharmacy answer my "hi, how are you" question with "I'd be OK if I didn't have to deal with so many rude people. Old people are the worst! I just had a horrible one!" So I figured it's time we talked about something that might seem harmless but can have significant, if not catastrophic repercussions - your staff discussing personal issues with customers. While building rapport with clients is crucial, sharing too much personal information can backfire. Here’s how: 🧨Professionalism takes a MASSIVE hit - personal conversations don't only blur the lines of professionalism, they freaking DETONATE them. Customers expect (and deserve) top-notch service, and over-sharing can make interactions feel less business-like, not to mention a bit ick!. 🧨Customer Discomfort - spoiler alert! Not all customers want to hear about personal problems. Sure, let them share their own if they want to, but your staff sharing theirs will make, especially new customers, uncomfortable and less likely to return. 🧨Reputation Risk - Word spreads quickly and the bad stuff gains WAY more traction than the good stuff. Your staff using your customers as a therapist or sounding board WILL, I repeat WILL lead to gossip being spread bout your business. I could go on about the confidentiality concerns, the emotional drain, the morale, underperformance and lack of integrity this kind of behaviour results in, but for now, I just want you to have a think about how often your staff are telling your customers personal information they do not need (or WANT) to know ... and what the impact could be on your reputation and your bottom line if it doesn't stop. If your staff are subjecting your customers to less than professional small talk, then let me know and I'll share how I can help nip that in the bud, without them even realising they're in trouble. Maybe they're just not aware of what exceptional, professional customer service really is, or how to deliver it - so let's give them the benefit of the doubt. Remember, one upset customer knows a LOT of potential customers who - as a direct result of your staff engaging mouth before brain - will never ever become yours. You cannot come back from a bad reputation. But you can EASILY take steps to ensure you maintain a GREAT one. www.RebootYourLife.com.au

𝗪𝗮𝗶𝘁𝗶𝗻𝗴 𝗼𝗻 𝘁𝗵𝗲 𝗘𝗱𝗴𝗲: 𝗪𝗵𝗲𝗻 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝗗𝗲𝗮𝗱𝗹𝗶𝗻𝗲𝘀 𝗖𝗼𝗹𝗹𝗶𝗱𝗲 Kinyanjui sat at his desk, looking at his half-empty coffee cup. The annual checkup report was still on his mind—the doctor had warned him about his high BMI and recommended that he cut down on sugar. But customer service week had brought an abundance of cakes and pastries, and despite his best efforts, Kinyanjui had eaten more than he should have. On top of managing his health, Patricia, his boss, had just sent him a message: "We need a clear pipeline showing how we’ll close the year." The pressure to finish strong was mounting, and Kinyanjui knew the numbers had to be solid. He opened his laptop to work on the report, but his mind kept drifting back to the job interview he had attended. They still hadn’t called. He wondered if they had chosen someone else and forgotten to send a regret email or if they were still conducting background checks. With the week being short and payday just around the corner, Kinyanjui knew this was the month when SHA/SHIF deductions would further shrink his already reduced payslip, adding to his financial stress. Just then, a new message popped up on his screen. He hesitated for a moment before clicking it open, wondering what fresh challenge—or opportunity—awaited him next #DeadlinePressure #FinancialStress#WorkLifeBalance #HesitationMoment #StressManagement #ProductivityBoost

I fired over 10 of my clients in the last 3 months and You should too. Just kidding… but I make sure that I am selective with who I work with. Here’s why: When you first start out, you want to take on anyone this can lead to you getting clients that: → Underpay → Demand more than agreed upon → Disrespect your time and effort → Lack commitment → Are over critical → Micromanage you The problem with having clients like these is that they don’t want to grow WITH you, and there values don’t align with yours. Here's how I deal with this: → Set clear expectations, right from the beginning → Be aware of red flags, so that you can avoid them before it’s too late. → Don't hesitate to say no. (it's better to turn them down, rather than end up in a painful relationship.) → Periodically review your client list. If there are clients who consistently underpay, over-demand, or disrespect your time, it may be time to let them go. Remember, your time and skills are valuable, and you deserve to work with clients who respect that.

I'll never understand publicly posting someone's communication on social media - no matter how frustrated you are with the results of your negotiations. The original post was not redacted and revealed private communication and information of a claims adjuster, including their company, full name, cellphone, and email address. Your indignation with insurance companies does not justify this type of behavior. If you want a quick and easy tool that you can easily redact personal information in your rants, check out Skitch. (https://lnkd.in/gEUQr5Zk) A couple thoughts... Maybe a response, or two? What does #1 even mean? #2 - Claims is, in fact, a human business. How does your post help that human relationship when publicly mocking someone? I find this post hypocritical when it publicly doxxes someone. #3 - 100% Agree - these types of posts contradict your "lesson" to carriers. #4 - Calling someone's career a 'job' is insulting. You get more flies with honey. P.S. It is the year 2024, please stop typing in ALL CAPS!

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