The Closed Loop Patient Journey that goes beyond the Front Door.
What's in it for you as a provider organization?
What's in it for your Patients/Clients/Consumers (PCC)?
😊Increased access to care.
😊Increased PCC readiness, saving time before & during appointments.
😊Increased PCC satisfaction.
😊Improved PCC health outcomes.
😊Increased staff satisfaction for less turnover.
💲Reduced no-shows to keep providers' schedules full.
💲Attract new patients and retain existing to drive revenue.
💲Enhanced reputation management on social sites. Happier PCC's is a win-win!
Here's what PCC's have come to expect:
I want care, and I needed it yesterday.
I want faster access to the type of care I need with a simple, frictionless intake process.
I certainly want price transparency at the get go with an easy, convenient way to pay my portion.
You're telling me I can interactively chat with the practice via text or email? Get answers in real time from a staff member during normal biz hours? I don't have to call in, wait on hold, or leave a VM?
I can request my own Rx refill from a text message or from a chatbot on the practice website?
I don't have to wait on hold to schedule an appointment? I can do so online or via a texted link? Or via the portal if I feel the need to login to something?
All this and more are possible with intelligent, AI-enhanced engagement tools that integrate seamlessly into NextGen's core solutions.
#believeinbetter
In a new blog post, our president and COO Srinivas Velamoor asks healthcare organizations to consider: Are you opening a digital front door for your patients and leaving them to wander?
Click here to read Sri’s take on how to create a closed loop patient experience that starts at the front door, but doesn’t stop there: https://ow.ly/FB7y50RyAN9
#ClosedLoopPatientExperience #healthcare #patientjourney
Professor, Consultant, Author, Speaker, Entertainer
9moOutstanding!