Psst 🤫 : We’re packing our bags and moving over to our shiny Virgin Media O2 page. Feel free to unfollow us and join our new page so you don't miss out. We’ll see you there 👋 . ________________________________________________________________________ Applying for a job with us is about to get better 🥳. That's right, we've got a brand-new careers site getting itself red-carpet ready for all our job hunters. And it's not just a tweak here and there. We're talking about a full-on redesign that will keep you in the know of what we're getting up to over here at #TeamVirginMediaO2. This means that in the next few days, you may see fewer advertised vacancies but it's only until our new careers site goes live next week. Once launched, we'll be back up and running. We can't wait to hear what you think about our new look 🔴🔵. #VirginMediaO2careers
If you are such a great company - then why can’t I cancel my Virgin Media account - have been trying to do this for weeks and not getting anywhere… I will continue to post this on virgin media LinkedIn posts until I get a response Thank you…
I'm trying to move home and return my equipment. Keep being told a returns pack is on the way yet nothing arrives. Now I'm getting threatening text messages saying if I don't return the equipment I'm being charged. Can't get hold of customer service as you are experiencing high levels. Its been a complete nightmare to cancel with ypu, no wonder ypu are being investigated
Why is it so hard to cancel the install I booked. You have let my father in-law down with no reason as to why you didn't complete the install. Now he can't get hold of you to cancel the booking. It's disgusting.. over an hour wait time. Nothing. You need to sort this out.
I've been dealing with persistent issues from Virgin Media for several months now. Despite multiple technician visits, my internet connection remains unreliable and slow. This ongoing problem greatly affects my work and meetings as I primarily work from home. Getting in touch with someone from customer service who can actually resolve the issue has proven to be a daunting task. I've spent hours on hold and spoken to numerous customer service representatives, but all I hear is apologies and a repetition of what I've already explained.
I upgraded my internet from 250 MB to 500 MB, and then my internet stopped working. I have been without the internet for 10 days now. I call them every day, but there is still no result. The technician showed up after 8 days and was not able to resolve the issue. Their technical support is 0. Actually, no one at Virgin Media knows what they are doing. Technical Support, Back Office, and Provisioning Team—they all work in silos. Keep blaming each other and doing nothing. I want to know what the SLA is for service breakdowns. When will my internet issue be resolved?
Hello, We ordered your, M250 Fibre Broadband package on the 11th July for installation on the 31st July 2023. This date has already been delayed twice and our current delayed date is 10th Oct 2023. Our complaint reference: C-3107232116 from the 4th August 2023 when is was delayed for the second time still has not been resolved. I called you on saturday and was told a team would be out the same day to do the external brown box connection however they did not show. We are concerned that if this isn’t rectified this week our connection will date will be delayed again. I find this unacceptable. Myself and my wife are both spending a fortune in mobile data to try to continue to work from home and your 'dongles have been out of stock for months. Please can you confirm the relevant team will be out to connect us externally and that our install date will not be further delayed. Richard Harris
Yesterday I spent 51 minutes on the phone trying to cancel my broadband subscription and I was not able to do it after answering endless questions and being transfered serveral times from one person to another, just to start again answering questions and fooled until the call dropped. This is completely disrespectful for Virgin Media customers and should not be tolerated. If you work at Virgin Media and know about these practices, you should be ashamed. If you work at Virgin Media and do not know about these practices, please help to push for a change.
Hi Virgin i noticed you have turned comments off on your actual page last year maybe this is because the amount of messaged regarding your incompetence. First time customer here. decided to go with you from recommendations due to working hours we ordered our hub to be delivered on a saturday. guess what? it didnt turn up. i then couldnt get through to anyone to find out what was going on followed by having to book the monday off work in the hopes it turned up then. (it didnt) the engineer came out and had one on his van installed it and it worked perfectly. now all of a sudden yesterday we have been cut off and show as not having internet with yourselves? finally manage to get through to someone today who informs us its because YOUR engineer installed a different box to what should have been delivered in the post. How that is our problem I'm not quite sure and I'm currently 2 days out of work because of this. I look forward to hopefully managing to speak to someone regarding this frustration if not like many others i will just think with my feet and go elsewhere who actually appreciates there customers and offers at least a bare minimal amount of level of service.
Senior PPC Specialist | Paid Media Manager | E-commerce Performance Marketing Specialist.
10moDay 12: Still trying to get a hold of you guys to cancel my contract. I mean why is to so difficult when it could be a matter of clicks. The Social media team doesn't know how to relay message to the cancellation team, the chat support bot is trash as hell and keeps crashing, the lady on the call keeps directing call to here and there and the best part, there is no cancellation feature in the online account? Are you guys still operating in 2008? I am pretty sure it was fairly easy back then as well. Why the hell is it so complicated? You guys are a TELECOMMUNICATION COMPANY! And if I cancel my direct debit, its my credit score thats going to be affected. You guys dont even care! Is your Social Listening, Customer Support, and IT team so stupid that you guys cannot even cancel a contract in 14 days? I switched from Three UK just because my friend suggested now we are both trying to cancel and cant do it lol. It took us literally 5 minutes to cancel our contracts with them. I just want to go back to them and screw this!