Virginia Health Services’ Post

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Congratulations to Michelle Thompson on 25 years of service with Virginia Health Services this month! Michelle oversees the 14-member MDS team. MDS stands for Minimum Data Set, and the information the team gathers from resident and team member interviews, assessments and the residents’ medical records for a specific time frame provide a basic summary of a resident’s current status. The assessment is the basis for Medicaid/Medicare reimbursement, quality measures and is used to develop and adjust the residents’ care plans. She joined VHS as a part-time floor nurse at York Nursing and Rehabilitation Center. Over the course of her first five years, she moved to full-time as a charge nurse, head nurse, supervisor at James River and unit coordinator at York. The she joined the MDS team and “has been all over” the organization. Michelle went back to nursing school to receive her RN license when she was 55. “With perseverance — and a little nudge from her former supervisor, Joyce Lyons — Michelle advanced her nursing career to become a RN while working full time,” said Jennifer Dick, VHS Vice President of Quality and Clinical Revenue Integrity. “Her journey with VHS is marked by her strong knowledge and leadership — setting a standard of excellence and reaching for those quality stars!” Michelle attributes the company’s scheduling flexibility as one reason why she has stayed 25 years with VHS. She also has found support in career development, now overseeing a “great team that looks out for one another and supports each other.” She moved to MDS because she wanted to try something new and learn something different while still interacting with residents. “I feel comfortable dealing with the elderly, with dementia; I think they need a lot of support. Families can be spread so far out, it’s good to have somebody to look out for them. I just feel very comfortable with the population,” she says. “I enjoy looking out for the patients. When we review charts for MDS, we notice things and point out things to the staff or doctor that we notice is going on in the background.” Members of the MDS team – because they spend so much time with patient charts – are able to spot behavioral and other trends in patients. They are able to see the bigger care picture and can provide insight to patients’ providers and the center’s nursing team. They also make sure Medicare and Medicaid guidelines are adhered to — making sure the quality of care matches the parameters that need to be met. “It’s like a puzzle, she says. “We try to get the best reimbursement we can without compromising the patient.” One of the biggest changes she’s witnessed in her job over 25 years was the switch from paper medical records to electronic ones.

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