Viviana Ortiz Ruiz’s Post

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Director of Data at parcelLab - Bringing simplicity to digital processes.

More than 25% of e-commerce returns remain unsold or unrecycled, resulting in billions in losses  💸 Imagine the greater challenge when online shops transform into Marketplaces, and the complexity of reverse logistics comes into play 😱 That is why I wanted to share this insightful interview made to my dear colleague and experienced Operations leader, Jana Soppa. She recently spoke at the Marketplace Convention in Cologne, addressing key topics in Marketplace return management. These include integrating inventory systems, optimizing efficient logistics processes, and fostering effective communication and collaboration among marketplace partners. These considerations are crucial for ensuring a positive customer experience within the ever-evolving world of marketplace logistics. Stay tuned for Jana's upcoming report on her event participation, and don't miss out on this valuable discussion! 🤩 #EcommerceReturns #ReverseLogistics #ViviOrtiz #insights link in the comments 😊

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Anton Eder

Helping e-commerce retailers with post-purchase communication

11mo

Spot on, Vivi & Jana! Returns are a huge hurdle in e-commerce, and they only get trickier with marketplaces. Super interesting!

Ilya Aristov

Engagement Manager | Driving Business Growth & Client Success

1y

This is a very hot topic these days, Viviana! Please share!

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