Voicebrook’s Post

Customer Success Hacks: Tip of the Day # 10👇 In the journey of successful increase of NRR, shared responsibility throughout the company emerges as the foundation, uniting teams for triumph and break silos. Like a symphony, each member plays their part in harmony towards achievement. As the saying goes, 'Great things in business are never done by one person. They're done by a team of people.' So, our shared commitment and purpose move us towards NRR excellence and collective success. _________________________________________ 𝕊𝕖𝕒𝕞𝕝𝕖𝕤𝕤 𝕊𝕦𝕔𝕔𝕖𝕤𝕤 - 𝕨𝕙𝕖𝕣𝕖 𝔸𝕃𝕃 𝕚𝕤 𝕔𝕠𝕟𝕟𝕖𝕔𝕥𝕖𝕕© 𝘐 𝘩𝘦𝘭𝘱 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴𝘦𝘴 𝘢𝘤𝘩𝘪𝘦𝘷𝘦 𝘭𝘢𝘴𝘵𝘪𝘯𝘨 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘭𝘰𝘺𝘢𝘭𝘵𝘺 𝘢𝘯𝘥 𝘴𝘶𝘴𝘵𝘢𝘪𝘯𝘢𝘣𝘭𝘦 𝘨𝘳𝘰𝘸𝘵𝘩 𝘣𝘺 𝘵𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮𝘪𝘯𝘨 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘚𝘶𝘤𝘤𝘦𝘴𝘴 𝘪𝘯𝘵𝘰 𝘢 𝘤𝘰𝘮𝘱𝘢𝘯𝘺-𝘸𝘪𝘥𝘦 𝘧𝘰𝘤𝘶𝘴. Looking for a fractional VP of Customer Success? contact me Find my CSM all-in-one WorkOS - Notion Template here: https://lnkd.in/dCxN2wm5

The State of Customer Success Report 2024 has landed! 🚀 Q3’s fast approaching and no doubt you’re looking at your customer success function and wondering how the CS landscape has changed on a global scale since 2023.  Based on the insights of you, the customer success community, the fourth edition of our research study reveals: 💰 Whether CS teams are responsible for renewals and upselling – you can finally clarify who owns expansion. 🧱 The 3 biggest barriers CS teams face, including one surprising addition – unlock the secrets to overcoming these roadblocks before they derail your success. ✅ Which responsibilities are typical of CSMs in 2024… so you can finesse your Q3 strategy. Intrigued? We give you all the above in the State of Customer Success Report 2024. Best of all? It's available now. Download your FREE copy to benchmark your customer success practices to stay ahead of the curve! https://lnkd.in/ddKWjbNX

Customer Success Hacks, Tip of the Day # 3 👇 Imagine a life where dedication isn't just a choice—it's woven into the fabric of our being. Now, bring that same dedication into the realm of customer success. It's about infusing every interaction, and every innovation with an unparalleled commitment to excellence. When dedication becomes our lifestyle, success isn't just a goal—it's inevitable. So, let's dare to be different, to think differently, and to approach customer success with the same passion and precision that defines us. Because when dedication drives us, there are no limits to what we can achieve. ________________________________________ 𝕊𝕖𝕒𝕞𝕝𝕖𝕤𝕤 𝕊𝕦𝕔𝕔𝕖𝕤𝕤 - 𝕨𝕙𝕖𝕣𝕖 𝔸𝕃𝕃 𝕚𝕤 𝕔𝕠𝕟𝕟𝕖𝕔𝕥𝕖𝕕© 𝘐 𝘩𝘦𝘭𝘱 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴𝘦𝘴 𝘢𝘤𝘩𝘪𝘦𝘷𝘦 𝘭𝘢𝘴𝘵𝘪𝘯𝘨 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘭𝘰𝘺𝘢𝘭𝘵𝘺 𝘢𝘯𝘥 𝘴𝘶𝘴𝘵𝘢𝘪𝘯𝘢𝘣𝘭𝘦 𝘨𝘳𝘰𝘸𝘵𝘩 𝘣𝘺 𝘵𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮𝘪𝘯𝘨 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘚𝘶𝘤𝘤𝘦𝘴𝘴 𝘪𝘯𝘵𝘰 𝘢 𝘤𝘰𝘮𝘱𝘢𝘯𝘺-𝘸𝘪𝘥𝘦 𝘧𝘰𝘤𝘶𝘴. Find my CSM all-in-one WorkOS - Notion Template here: https://lnkd.in/dCxN2wm5

For our Strategic Customer Success Manager Rodney Bowles, getting results for our customers is what it’s all about 🧡 Learn how Rodney feels supported by his team in this edition of #GitToKnowGitLab ⬇️

Successfully Completed the Course Customer Success | How to Understand Your customers.

Just finished reading the Customer Success Collective's "The State of Customer Success Report 2024" As a Customer Success Manager, I'm delighted by the growing recognition of our role in driving business success. The report highlights how crucial Customer Success is for enhancing retention and fueling revenue growth through exceptional end-to-end experiences. I encourage everyone to check out the report to understand why integrating Customer Success deeply into business strategies is key to staying competitive in today's customer-centric market. #CustomerSuccess #CustomerExperience #BusinessStrategy

Customer Success Hacks: Tip of the Day # 4 👇 In customer success, mastery of active listening emerges as a cornerstone principle. It's not merely hearing but truly understanding our clients' unspoken cues and needs that pave the path to lasting success. We unlock the key to forging meaningful connections and delivering unparalleled value by immersing ourselves in their world and diligently discerning their challenges. In this journey, the art of active listening becomes not just a skill but a transformational practice, guiding us towards genuine partnership and mutual growth. ________________________________________ 𝕊𝕖𝕒𝕞𝕝𝕖𝕤𝕤 𝕊𝕦𝕔𝕔𝕖𝕤𝕤 - 𝕨𝕙𝕖𝕣𝕖 𝔸𝕃𝕃 𝕚𝕤 𝕔𝕠𝕟𝕟𝕖𝕔𝕥𝕖𝕕© 𝘐 𝘩𝘦𝘭𝘱 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴𝘦𝘴 𝘢𝘤𝘩𝘪𝘦𝘷𝘦 𝘭𝘢𝘴𝘵𝘪𝘯𝘨 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘭𝘰𝘺𝘢𝘭𝘵𝘺 𝘢𝘯𝘥 𝘴𝘶𝘴𝘵𝘢𝘪𝘯𝘢𝘣𝘭𝘦 𝘨𝘳𝘰𝘸𝘵𝘩 𝘣𝘺 𝘵𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮𝘪𝘯𝘨 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘚𝘶𝘤𝘤𝘦𝘴𝘴 𝘪𝘯𝘵𝘰 𝘢 𝘤𝘰𝘮𝘱𝘢𝘯𝘺-𝘸𝘪𝘥𝘦 𝘧𝘰𝘤𝘶𝘴. Find my CSM all-in-one WorkOS - Notion Template here 👉🏼 https://lnkd.in/dCxN2wm5 Walkthrough Video link 👉🏼 https://lnkd.in/dDn4dB6i

“Creating three-month account plans which outline specific goals for all clients. And, create a shared documentation space with clients - keeps everyone on the same page” Actionable advice from Jay Bid, former Director of Customer Success at Density. In Episode 8 of our CSM Chronicles blog series, Jay shares his secrets to putting the success in Customer Success. Like, how at Density he built a revenue-focused CS team that consistently hit retention and growth targets through fee-based advisory and custom analytics services. Read On! https://lnkd.in/ddQjY7_A

Why do tech companies need to prioritize customer success? Our Customer Success Manager, Jamie Poholko, explains: "If your product doesn’t have or isn’t providing value to the customer, there’s no reason for you to be there. That’s a critical piece. The objective of a customer success manager is to make sure the customer is always seeing value from your offering – whether it’s hardware or software. The basis of success is building bridges, connecting with people, and understanding how the product is providing value." To learn more about Jamie’s outlook, check out the full article here: https://bit.ly/4509mAQ More behind-the-scenes perspectives from our team are on the way, so stay tuned!

Just finished the course “Customer Success: Aligning Expectations in Times of Rapid Change” by Madecraft and Kevin Francisco! Check it out: https://lnkd.in/gQPJBm9v #customersuccess #changingenvironments.