Voiceflow’s Post

Name: Introducing Messages: a new toolset | Voiceflow posted on the topic | LinkedIn
Uploaded: 2024-08-19T18:13:19.321Z
Duration: 2 min 25 s
Channel: Voiceflow

Voiceflow

20,045 followers

6mo

🛠️ Introducing: Messages This new toolset is packed with patterns and functionality to help teams manage their responses at scale and build agents more efficiently. Some new tools for teams: - reuse responses across different workflows and components - any changes made to a reused message will propagate across all instances - create multiple variants of a response to cater to diverse scenarios - centralized view of where each message is used, who last edited it, and when it was last updated Thank you to Zoran Slamkov for the walkthrough and to our incredible team of engineers who consistently ship to the highest standard 🚢 #aiagents #conversationalai #voiceflow

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Transcript

In this video, I'll guide you through the new Messages feature, Invoice Flower, which enhances how you manage, scale, and customize your AI agents responses. Let's start by navigating to the Messages tab from the Agency CMS. Here you'll find 4 main columns, or messages, which displays all the messages used across your agent. Used by showing where each message is referenced. Loss editor indicating who lost, edited the message and updated, which displays when the message was last updated. You can create a new message in two ways from the CMS by clicking the New Message button in the top right corner which adds a new row to the table and opens the message editor on the right hand side. Or alternatively you can do this on the canvas by dragging the message step from the step toolbar onto the canvas. In the message editor you can type your message and use rich text formatting like bold, italic, underline, strikethrough, hyperlinks and message delay to simulate typing. Place. Variants allow you to create different versions of a message. You can either use AI to automatically generate variants based on your base message, or manually create variance by clicking the plus button and entering the texture itself. Conditions determine which variant to use. You can set conditions using the expression builder, choosing between match or or match any conditions with variables and operators like is is not greater than. Alternatively, you can write custom JavaScript code to evaluate conditions which will be met if the code returns true. Variants are evaluated from top to bottom, and the first true variant is used. You can drag and drop to reorder them, ensuring the most specific conditions are checked first. To reuse messages, type a forward in the Message Editor and select from existing messages saved in the CMS. Any changes to a reused message will affect all instances where it's used. In this tab, you'll be able to see how many times this message is used across your agent, giving visibility before making. Any changes to the message itself? To remove the entire message group, select the X beside the used in label. That's a quick overview of the messages feature. By following these steps, you can efficiently manage and scale your AI agents responses, ensuring a seamless and productive workflow. Thanks for watching.

Plima AI

6mo

Sounds really useful, cant wait to use it in our new solutions and reveal the full potential!!

IntelleSync

6mo

Great feature Voiceflow !!!

Kevin Eckelmann

AI Automation Specialist | God First 🙏🏼 | AAA Owner | Helping business owners automate and streamline their business!

5mo

Game changer!

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