“Oh, great, it’s time to check in for my flight,” you groan. Some airlines make this process easy. Today, the airline you’re flying seems to have built an intentionally mindboggling flow, where you have to enter your confirmation number three times and can never seem to load the seat selection modal (so you just give up, doomed to a middle seat). “Next time I’ll just pay more for [favorite airline],” you sigh. As the tool for building complex customer experiences using AI, making this process better — even enjoyable — with an AI agent is right inside our wheelhouse. This month on Making Bots, we have something a little special in store. Peter Isaacs has teamed up with Nicolas Arcay Bermejo from our Growth team (the developer behind our award-winning customer support agent, Tico) to show how best-in-class agents are built with a combination of designer and developer skillsets. Where Making Bots has focused on the prompts and patterns for building AI agents to achieve a specific business impact, we felt we were missing an opportunity to showcase Voiceflow’s advanced capabilities (most easily unlocked with developer resources). Next week (July 21), NiKo will be hosting the first Voiceflow Developer Labs to show how to build the seat selection chat widget extension Pete will use to create an end-to-end solution in Making Bots. Attend one, attend both - we’d love to show you everything you can do in Voiceflow. 🤖 Making Bots: A Conversational Check-in Flow for JetBlue 🗓 Wednesday, August 28 at 4pm ET Sign up at voiceflow. com/events You won’t want to miss: ✈️ Real-time passenger data retrieval and verification ✈️ An AI-powered knowledge base for answering common airline queries ✈️ Custom visual seat selection within the chat interface ✈️ Intelligent conversation patterns using Large Language Models, including Claude Sonnet 3.5 and GPT-4o mini Pete's creation doesn't just streamline check-ins—it reimagines them, showcasing how conversational AI can turn routine tasks into engaging, efficient interactions. #aicustomerexperience #aicustomersupport #aiagents
Kimberley Lu
2mo
August 28. The day we say goodbye to annoying flight checkins 😌
Braden Ream
2mo
The 🐐 is back!
See you in there!