Voitec’s Post

A recent Gartner report projects that by the end of this year, 75% of companies will transition to using AI-enhanced applications, highlighting the swift uptake of these technologies. How will your business benefit from conversational AI technology? Improve and enrich customer service, solve problems, and generate new business with AI solutions. Discover more about how our AI solutions can transform your customer interactions here. https://bit.ly/48Cs6aJ #Voitec #AI #ConversationalAI #BusinessInnovation #CustomerService #AIApplications #TechTrends #FutureOfBusiness #CustomerExperience #AIDriven #BusinessGrowth

AI is helping to improve customer satisfaction, through various touchpoints of the customer journey. From the initial stages of searching for products and services to delivering personalised content and suggestions, the customer sales and service process has evolved to new levels. Find out more about how AI is helping optimise customer satisfaction. https://bit.ly/46SAfZx #Voitec #AI #CustomerExperience #PersonalizedService #CustomerSatisfaction #AIInnovation #TechSolutions #CustomerJourney #AIinBusiness #SmartServices #EnhancedCustomerExperience

Enhance your contact centre’s cloud data security with our comprehensive guide. We share the intricacies of cloud data security, highlighting key strategies and tools like CASB, cloud controls, and encrypted cloud storage to strengthen your cloud cyber security. Data is the new gold. So ensuring its safety and security, especially in the cloud, is paramount. Understanding and implementing robust cloud security measures is not just essential; it is a business imperative. Read more here. https://bit.ly/40umAoq #Voitec #DataSecurity #CloudSecurity #ContactCenter #Encryption #Compliance #InformationSecurity #CyberSecurity #DataProtection #SecureCloud

🚨 Communication breakdown in healthcare? Not on our watch! 🏥📱 Learn how CX CLOUD® Healthcare's AI-powered solution keeps vital services running during network outages. Don't let the next crisis catch you off guard. https://bit.ly/4duRK4W #HealthcareTech #ContinuousCommunication #AIinHealthcare #BusinessContinuity #Voitec #HealthcareInnovation #TelecommunicationsResilience

Elevate your customer experience with co-browsing solutions. Imagine guiding your customers in real-time, seeing exactly what they see. That's the power of co-browsing! ✅ Boost sales ✅ Enhance support ✅ Personalise interactions ✅ Simplify onboarding From higher education to financial services, we're revolutionising customer engagement. Ready to connect smarter? https://bit.ly/3UQ47So #Voitec #CoBrowsing #RemoteCollaboration #CustomerSupport #CustomerEngagement #DigitalCollaboration #CustomerSupport

Chat has emerged as a preferred customer support channel, especially among younger consumers. Its appeal lies in its perceived immediacy and the ability to be handled by automated systems, often requiring less staffing resources than traditional methods. For businesses considering implementing chat support, these customer service statistics offer valuable insights: According to Comm100, Millennials rank live chat as their top choice for customer service interactions, surpassing all other communication channels. Salesforce reports a significant gap between adoption and demand: while 52% of customer service teams have incorporated online chat or live support, a much higher 81% of customers use or prefer these channels when communicating with companies. These figures highlight the growing importance of chat in modern customer service strategies and the potential for businesses to better align their support offerings with consumer preferences. #CustomerService #LiveChat #MillennialConsumers #CustomerExperience #BusinessStrategy #CustomerSupport #DigitalCommunication #CustomerEngagement #TechTrends #BusinessInnovation

Why is cloud security crucial for cloud contact centres? Cloud contact centres are the nerve centres of many businesses. They handle vast amounts of data daily, from customer information to business strategies. Therefore, ensuring that this data is secure, especially when stored or processed in the cloud, is crucial. Any breach or data leakage can lead to reputation damage, financial loss, and even legal repercussions. Discover more on our blog - https://bit.ly/3KVgy99 #Voitec #CloudSecurity #ContactCentres #DataProtection #SecureYourData

Surfly allows you to quickly and easily share your web browser with your customer, letting you see their issues and easily walk them through the solution. A real-time web sharing and co-browsing technology, Surfly facilitates seamless remote collaboration. Discover the benefits of working with Surfly today. https://bit.ly/3VDvqy1 #Voitec #Surfly #CoBrowsing #RemoteCollaboration #CustomerSupport

Does your customer experience team use visual engagement tools to connect with customers? Companies who use visual tools are more effective at making sales than companies that do not utilise this technology. Modern customers expect engaging and innovative approaches to communications, including images and video content to explain products, offer tutorials and provides services. Find out more on our blog - https://bit.ly/3KSU8Wl #Voitec #CustomerExperience #VisualEngagement #InnovativeCommunication #SalesEffectiveness

Need more flexibility? Did you know we offer pay as you go options for our CX Cloud suite? Access high-powered software and multimedia communication applications by paying only for what you use. Get a demo of our flexible, virtualised call centre technology solutions today. https://bit.ly/3KVRhf7 #Voitec #PayAsYouGo #CXCloud #VirtualCallCentre #FlexibleSolutions