🌟 #SurpriseAndDelightSunday 🌟 Last night, I had the pleasure of bartending for a private 50th birthday celebration at our hotel. The event was intimate, attended by a small group of the guest’s closest friends. As I was serving, I overheard a conversation about the specific whisky he was enjoying—Angel’s Envy. It was clear that our guest of honor was a true whisky enthusiast. Knowing how special this milestone birthday is, I wanted to add a personal touch to the celebration. Earlier in the evening, I had gathered our kitchen, management, and FOH team members to sign a birthday card filled with warm and kind notes for the guest. As the night progressed, I remembered a bottle of special Nikka Japanese whisky I had in storage from a past cocktail competition—it’s one of my favorites. The shared elements of sweetness and fruitiness make this Nikka a natural progression for someone who appreciates the balanced flavors in Angel’s Envy but is looking for something with more intensity and complexity. I knew he would appreciate the nuances of the Nikka as much as he did the Angel’s Envy. To make our guest’s birthday even more memorable, I poured a dram of the Nikka into a small glass bottle, labeled it, wrapped it in paper, and placed it in a Conrad LA bag alongside the heartfelt birthday card. When I presented the guest with the bag, card, and small bottle of whisky, he was completely blown away by the attention to detail and the thoughtfulness shown in such a short time. While we may not be as close to our guests as their friends and family, in that moment, we are part of their experience. It’s our responsibility to help make these special moments truly unforgettable. We may only have a brief opportunity to connect with our guests, but those moments can have an impact that lasts a lifetime. Cheers to making every moment count and filling the world with the light and warmth of hospitality. 🌟🥃 #StayInspired #Hospitality #CustomerExperience #ConradLA #SurpriseAndDelight #TravelMemories #WhiskyLovers #Bartending #Mixology
Oooooh! Good one Vinnie ✨😊
Amazing Vinnie!
General Manager at Conrad Los Angeles
2moVinnie, truly inspiring.. Memories and moments that will stay forever. Genuine, heartfelt and touching.