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🌟 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐢𝐧𝐠 𝐂𝐗: 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐌𝐞𝐞𝐭𝐬 𝐀𝐈! 🌟 At the CX Innovation Summit & Awards 2024, held on November 22nd at Holiday Inn, Aerocity, New Delhi, we explored the groundbreaking theme: Personalization at Scale: Harnessing AI to Address Unique Customer Needs. Taking center stage during a powerful Fireside Chat were: ✨ Niranjan Nakhate – Co-founder & CEO, Futwork ✨ Harneet S N – Managing Director, TechCurators, a TC Group Company These industry leaders shared invaluable insights on how AI-powered personalization is reshaping customer relationships. From delivering customized experiences to scaling one-on-one interactions with innovative technology, this conversation opened the door to a future where each customer touchpoint feels exceptional and tailored. The discussion inspired fresh perspectives, leaving attendees eager to evolve their CX strategies and keep pace with technological advancements. 👏 A special thank you to our outstanding speakers and everyone who joined us for this insightful Fireside Chat. Together, we’re paving the way for the next level of customer experience excellence! For complete video, click on below link Link: https://lnkd.in/dpw7r_G3 #CXInnovationSummit2024 #AIinCX #PersonalizationRevolution #FutureOfCX #CustomerExperience #InnovationInCX #CXLeaders #CXAwards2024 #KryptonIndia #Krypton Shraddha Bhosale Prachitee Thakur Huzaifa Juzer Poonawala Aftab Shaikh Karuna Rajpal Jay Barbhaya Esha Balal Shruti Chandanshive Rohan Nanda

I recently saw this video featuring Joseph Crawford, Director of Professional Services at Glassbox, and it resonated with me on some level. In the heart of India's rural landscapes, education is more than a service—it's a lifeline. Our journey at SwiftChat.AI has shown us that to make an impact truly, we must deeply understand the unique challenges and aspirations of these communities. It's not enough to deploy technology and hope for the best. Guessing the needs of our users is like shooting in the dark. Instead, we engage, listen, and co-create with them. This user-centric approach has revealed powerful insights, allowing us to tailor solutions that resonate deeply and drive real change. Knowing our customers is not just a strategy; it's essential. It's about building solutions that matter, that empower, and that transform. When we understand our users, we can illuminate every corner of India with education. Let's innovate with empathy and purpose. Together, we can make a difference. 🌍✨ #SabkaAI #SabkaEdtech #RuralEducation #CustomerCentric #Innovation #EducationForAll Video by - Product School

I'm still buzzing from all the insights and connections I gained. The event provided a unique platform to Stay ahead of the curve with the latest tech trends. Connect with like-minded professionals and potential partners. Learn from experts and thought leaders. Discover how technology can drive business growth #retailtechcon #businessgrowth #Smollanindia #Innovation #RAI

"Every business doesn’t just need users; it needs transactions. That’s the holy grail of commerce," shared Utsav Malhotra of Noise at The Big Leap Roadshow, Delhi, hosted by ET BrandEquity and #CleverTap. Industry leaders highlighted the high cost of customer acquisition and discussed strategies to drive repeat purchases by owning customer relationships. The event delved into mastering customer engagement, enhancing user experiences, and refining post-transaction journeys to build lasting customer relationships. Stay connected with The Big Leap community to explore transformative strategies for customer engagement and growth. Deepak Sahni, Healthians | Chirag Gupta, 4700BC | Utsav Malhotra, Noise | Amit Kumar Singh, 99acres.com | Pooja Agrawal, Mamaearth | Harminder Ari, CleverTap | Gautam Srinivasan (Session Moderator) #TheBigLeap #CustomerEngagement

"Every business doesn’t just need users; it needs transactions. That’s the holy grail of commerce," shared Utsav Malhotra of Noise at The Big Leap Roadshow - Delhi. Industry leaders highlighted the high cost of customer acquisition and discussed strategies to drive repeat purchases by owning customer relationships. The event delved into mastering customer engagement, enhancing user experiences, and refining post-transaction journeys to build lasting customer relationships. Stay connected with The Big Leap community to explore transformative strategies for customer engagement and growth. Deepak Sahni, Healthians | Chirag Gupta, 4700BC | Utsav Malhotra, Noise | Amit Kumar Singh, 99acres.com | Pooja Agrawal, Mamaearth | Harminder Ari, CleverTap | Gautam Srinivasan (Session Moderator) #TheBigLeap

🆕 📺 Don't miss the latest episode of HFS Unfiltered Stories, where we have a candid conversation with Tech Mahindra's Chief Capability Officer, Bharath Vasudevan. In this episode, we discuss the evolving role of the gig economy in customer experience (CX) delivery.   Discover insights on: ➡ How the gig economy and workforce are becoming essential to the CX delivery ecosystem, and how Tech Mahindra is preparing for this shift. ➡ Our perspective on technology in CX delivery, focusing on striking the right balance between human expertise and machine and technological innovation.   📺 Don't miss out on this insightful discussion – https://lnkd.in/gHC9Y_vn   📑 Also, read the associated report HFS Horizons: Customer Experience Service Providers, 2024, here: https://lnkd.in/gBeCF-je   Melissa O'Brien | Krupa K S | Phil Fersht | Saurabh Gupta | Elena Christopher | Tony Filippone | Emma Melando | Sia Rostami Ravari | Merly Abraham | HFS Research   Birendra Sen | Prabhjinder Bedi | Bharath Vasudevan | Shrinivas Pandey | Tech Mahindra   #CustomerExperience #CX #GenAI #CXDelivery #GigEconomy

🚀 What a Power-packed Friday in Mumbai! 🚀 The BFSI event last Friday was a phenomenal gathering of industry leaders and tech innovators. If you missed it, here’s a quick peek into the action: 🌟 MarTech meets AI: From GenAI innovations to AI-driven service request/response automation, the potential to transform customer journeys in the BFSI space is limitless! 🎯 Effective Communication Strategies: Striking the right balance—identifying optimal communication channels while avoiding over communication to keep customers engaged without overwhelming them. 🔎 Data Consolidation & Standardization: Insights on the critical role of data consolidation in improving operational efficiency. The shift toward standardizing data in the BFSI industry is more crucial than ever. 💡 SaaS Adoption: BFSI players are rapidly embracing SaaS solutions, enhancing both B2B and B2C experiences. We explored how these technologies are reshaping customer expectations and operational processes. 🤖 The Growing Role of AI: From automating processes to transforming customer engagement, AI is revolutionizing the BFSI landscape in unimaginable ways. Don’t miss out on the next event—it’s where the future of BFSI tech is being shaped! 🚀 #BFSI #MarTech #AI #GenAI #SaaS #DataConsolidation #FutureOfFinance #TechInnovation #CustomerEngagement Sheetal Soni Mantri Kunal Shah Anand Krishnan Sohel Golwala Prashant Choudhari Nicky Sehwani Parth Babaria Chandrakant Singh 🇮🇳🚀 Devang M. Tejas Deshpande Bhavika Kotak Radhika Shirsat Jagruti Shah Jayanti Kalyani Minesh Koradia Ashok kumar Vishnoi Kartik Shankar Harshit Manocha ✨ Ronak Kunder Sonali Varma Pragati Pande Pratik Basu Rahul Gupta Aditya Sharma Sahil Malik

🚀 A New Era of Excellence: Building Bharat 3.0 at TechSparks 2024! 🚀 Bharat 3.0 is at the crossroads of glocalization, AI advancements, and workforce transformation. The key question: How do we create a Glocal Workforce Strategy that blends work, workforce, and workplaces seamlessly? Join us for a fireside chat, ‘A New Era of Excellence: Building Bharat 3.0,’ featuring: 🌟 Shradha Sharma, Founder & CEO, YourStory Media 🌟 Subbu Iyer, Founder & CEO, Giggr - The Future of Work 💡 Discover how India will transform into a global hub for innovation by leveraging new technologies, designing Glocal Ecosystems, and creating work instead of Jobs for the next generation. 📅 Don’t miss this chance to explore the future of work at TechSparks 2024! 🔗 What’s your take on Bharat 3.0? Share your thoughts below! #TechSparks2024 #Bharat #FutureOfWork #AI #Innovation #GlocalWorkforceStrategy #GiggrTechnologies #Workforce #Work #Workplaces

A Look Back at the Spectacular Conclusion of the CX Future Vision Summit – Mumbai Edition! On September 25th, Mumbai's vibrant city witnessed a remarkable event as the CX Future Vision Summit took place at the prestigious JIO Convention Centre. From the moment the summit began, it was clear that this gathering of #industryleaders, visionaries, and #CXprofessionals would be extraordinary. The atmosphere was electric as engaging discussions unfolded on stage, with thought-provoking deliberations that kept the audience captivated. Our distinguished speakers shared invaluable insights, offering key takeaways on how customer experience evolves in today’s fast-paced digital world. Each session delivered impactful strategies and thought leadership, sparking conversations that resonated with everyone in the room. A special thanks goes out to Avaya, our technology partner, who truly stole the spotlight by demonstrating how advanced #technology can become a #gamechanger in transforming #customerexperience. Their #innovativesolutions showcased the future of CX, blending human interaction with the power of technology in ways we hadn’t imagined before. But the real magic was in the energy and enthusiasm of our attendees. It was their engagement, their curiosity, and their shared passion for shaping the future of CX that made this summit a true success. The presence of so many forward-thinking professionals created an environment of collaboration, and together, we charted the course for what's to come in customer experience. We can’t thank everyone enough for making this summit an outstanding success! And now, with immense excitement, we announce that the #CXFutureVisionSummit is headed to #Delhi! Our next stop is the heart of India’s capital, and we promise an even bigger, bolder, and more insightful event. Stay tuned as we prepare to unveil the details – we can’t wait to see you there! #CXFutureVision #MumbaiSummitSuccess #ThankYouMumbai #AvayaInnovation #CustomerExperience #NextStopDelhi #CXLeadership #StayTuned Nilesh Marathe Mahendra Bindra Namita B. Nikhil Asopa Mridul Srivastava Rakesh Gupta Nidhi Shail Kujur Surya Deswal Sandipan Ray

Fireside Chat Highlights: Kirti Patil, Joint President - IT & CTO, Kotak Life at the #TechSenate 2024 | 19th July 2024 | Lucknow Moderated by Srikanth RP, Editor, #ExpressComputer Topic: Best Practices to Future-Proof the Organization Against Rapid Technological Changes and the Steps Being Taken to Ensure Long-Term Sustainability and Success [1] This is an excellent time to be in technology, with increasing use of technology across industries. Training and retraining resources are essential, as existing skills may quickly become obsolete. [2] Creating a sustainable model, enhancing scalability, boosting productivity, and fostering innovation are key to preparing for the future. [3] Embracing agile metrologies, building evolutionary architectures are critical for future-proofing technology. The decision to buy versus build is critical for agility. Collaborating with fintech players and startups is essential to achieving the necessary flexibility and responsiveness. [4] Kotak Life is employing computer vision to digitize content and validate policyholders' Liveness status. Face-matching technology is now used to prevent fraud, demonstrating practical applications of AI. [5] AI, generative AI, IOT, AR/VR, Voice Video Vernacular, quantum computing, and 5G are anticipated to be transformative technologies across various industries in the near future. Nivedan Prakash | Harshal Desai | Adarsh Som | Vishnu Gupta | Aaratrika Talukdar | Atreyee Chakraborty | PRABHAS JHA | Durgaprasad Talithaya | Deepak Patel | Ashish Damania | Aparna Tawade | Praveen Kumar.S | Sunil Kumar | Debnarayan Dutta | Saksham Sharma | John P K | Muhurta Shinde | Vikram Vora