Warranty Administration Services Ltd’s Post

Transcript

Autoguard Group are the global performance partner of OEMs, independent dealers and dealer groups operating in 32 countries with 40 years experience within the UK and over 15 years experience in both the Middle East and Far East. We've grown exponentially over the last two years. We've done it responsibly with a big investment in our IT, with a big investment in our data and market intelligence, huge investment in our people. So we bring an awful lot of experience to help our partners develop for the future. When you're alone as a company and you don't have somebody supporting you, it can be a very uncertain place in terms of profitability of the business. Critical to us to give us that differentiator is finding a partner. That transparency, the texture of the company, is second to none who subscribed to the same visions and values that we do with our customers and colleagues. Our clients expect Peace of Mind when they drive out of the showroom, from electric to commercial to prestige sports cars. Autoguard Group focuses on building strong relationships, fostering innovations and ensuring long term success. We can grow. We can bespoke our systems and processes to meet their needs as they change. We've recently used Auto Guard in a new initiative, Hendy Care Plus product. We wanted to use our newly designed app to launch the product and of course for that we needed Auto Guard and our app developers and ourselves to work together. So overtime it became apparent that we really needed something more bespoke to our clients. We got feedback from them and then passed this on to Water Guard who then went in and created a bespoke warranty package for our customers. You know, gives us confidence with their system that with the claims we can see what's going on, but it also gives us the ability to look at the stock. We can also help them with industry statistics and this information is key to how we stock our 4 quarts moving forward, what we decide to sell. But we decide not to sell. Our approach is always to try and provide our dealers with more than a Rep. We wanted to be able to add more value into the dealers, to act more as a business partner and have a great deal of knowledge in the market and I think they bring that as a benefit to our partners. It's much more than the the goods and the services that you take. We have brilliant account management from the team. We need a really strong provider partnering with us so that we can deliver our goal of becoming one of the best supercar. They're in the country, if there is a problem, they come up with a solution to try and help you. We also are very proud of the way that our employees have stayed with us. It's really helped the dealership offerings by having a first class training environment in place. We believe in promotion from within and we demonstrate that with huge investment in learning and development for our people. Our partnership with Autoguard has been 35 years. I see it as one of continued strength. By having Autoguard as a partner, we can carry on with our growth plans and we know we've got a really good partner supporting us. Why would you mess about with a partnership that literally has has grown legs over that period of time? I just see it going from strength to strength.