Wayfair’s Post

Enhancing customer experience has emerged as a primary focus for organisations, with generative AI poised to transform this area. Despite initial trials by some organizations, the key hurdle remains integrating it for sustained adoption and navigating unanticipated obstacles. Tune in to Rahul Arora, Senior Vice President and Head of Emerging Businesses for the UK & Europe at EXL Service, as he discusses these dynamics with CCW-IQPC Europe. Explore a seven-principle strategy designed to steer organisations through their generative AI expedition and transition them into data-driven entities, ultimately reshaping the customer experience. Explore the full video here: https://lnkd.in/dUnHvGyh .

Enhancing customer experience has emerged as a primary focus for organisations, with generative AI poised to transform this area. Despite initial trials by some organizations, the key hurdle remains integrating it for sustained adoption and navigating unanticipated obstacles. Tune in to Rahul Arora, Senior Vice President and Head of Emerging Businesses for the UK & Europe at EXL, as he discusses these dynamics with CCW-IQPC Europe. Explore a seven-principle strategy designed to steer organisations through their generative AI expedition and transition them into data-driven entities, ultimately reshaping the customer experience. Explore the full video here: https://lnkd.in/eKBX8DVT .

Dr. Astha Purohit, Director of Product Tech Ops at Walmart, is an industry expert in #GenAI deployment for enterprise companies. Recently, when asked about the main obstacles surrounding AI in customer experience, she noted that "a lot of traditional companies' tech stacks started to get built in the late 90s/early 2000s, which means companies have data going back 20-25 years—but it's sitting in places that are very difficult to access. Gaining access to that data is a key challenge [many face] to start running ML and AI models." Join us as we delve into her AI integration strategies and discover their transformative impact on enterprise operations. Register for this free webinar on April 16 at 3:30 EDT/12:30 PDT at the link below👇🏼

We've killed the POC. Now the proof is in the payoff. Clear use cases that drive measurable results are key. This will be a topic at our AI Roundtable today in the Slalom Manchester office, and for more insights how to invest in upskilling your teams and how to quickly drive tangible results with Slalom’s AI solutions, read more here: https://slalom.ws/45ck48I.

Dive into the future of customer experience with Cognigy's CX Disruptors Season 2 premiere, featuring insights from industry analyst Sheila McGee-Smith! 🌐✨ 🔍 Gain valuable insights into the impact of Generative AI, the promises and challenges faced by the contact center industry, and a sneak peek into 2024. Discover best practices for leveraging technology in customer service and hear intriguing customer stories that illuminate the dynamic landscape of CX disruption. Watch now: https://hubs.la/Q02fZzvl0 Join the conversation on the future of contact centers! Share your thoughts on balancing tech and human touch below! 👇 #CXDisruptors #CustomerExperience #Cognigy #AI #CAI #CX #GenerativeAI

I'm excited to see Snowflake's take on how generative and other AI is impacting the #consumergoods space. Check out this masterclass from WBR: Insights if you're interested.

Did you catch our article in Raconteur? 📰 James Cross, our CEO & Founder, James Rush our Chief Revenue Officer, and Head of Customer Engagement, Paddy Vishani share their insights on the widespread adoption of generative AI in business and how companies can integrate Gen-BI strategies into their operations. Read the full article here ➡️ https://lnkd.in/eFj4AxaK

This week’s journey through AI-driven personalization has been enlightening. As we look ahead, think about the small steps you can take to start integrating more personalized experiences for your customers. Next week, we’ll explore another exciting facet of AI in business. Stay tuned! #WeekInReview #NextWeekTeaser

Tired of the hype around those cookie-cutter generative AI tools? Ready to see some real ROI and business value? Writer's next webinar has got your back! Introducing…Cracking the retail generative AI code: Lessons from Adore Me's three-year journey. Ranjan Roy, SVP of Strategy at Adore Me, and Anant Dole, Solutions Architect at Writer, will join us and explain how generative AI has contributed to cost and time savings for the Adore Me team in several areas, including product detail page creation and personalized customer comms. They’ll also cover how adopting enterprise-grade generative AI has paid off in increased website traffic/sales and customer loyalty. You won’t want to miss out on this. Register now, and we’ll see you on May 20! #GenerativeAI #Retail #CustomerCommunications

📢 Can’t-miss virtual event alert for retail and eCommerce teams! Join us for an exclusive fireside chat with an early adopter of generative AI. Discover the important lessons they've learned as they've experimented and scaled their use of this technology — and see how it’s driven tangible business results. way to seeing tangible business results. Introducing…Cracking the retail generative AI code: Lessons from Adore Me's three-year journey. Ranjan Roy, SVP of Strategy at Adore Me, and Anant Dole, Solutions Architect at Writer, will join us and explain how generative AI has contributed to cost and time savings for the Adore Me team in several areas, including product detail page creation and personalized customer comms. They’ll also cover how adopting enterprise-grade generative AI has paid off in increased website traffic/sales and customer loyalty. You won’t want to miss out on this. Register now, and we’ll see you on May 20! #GenerativeAI #Retail #CustomerCommunications