WB Creative Consulting, LLC’s Post

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Based on WB Creative Consulting, LLC’s ongoing working partnerships with CMOs and Marketing Directors in tech and healthcare industries, here are the top challenges they are facing right now. 1. They are receiving conflicting mandates from the CEO. They’re being told that they need to get projects done faster, while at the same time achieving the highest quality output possible. 2. They’re being asked to fix AI-generated content. The ubiquity of content generators like chat GPT with stakeholders across the organization has created an avalanche of content that has not been properly briefed, project managed, and vetted by marketing experts. 3. Their list of deliverables is increasing while their headcount is flat or decreasing. Related to challenge number one, they’re being asked to do more with less and it’s unclear if this is just part of the typical business cycle or if this is the new status quo for marketing departments everywhere. 4. They’re expected to have measurable outcomes on all marketing efforts but not being granted access to the data they need to do so. Especially in healthcare, restrictions around HIPAA compliance and cyber security liabilities are making it more challenging than ever to get access to basic metrics and KPI‘s that would help optimize current and future marketing efforts. 5. They’re struggling to maintain a unified culture amongst their teams as return to office mandates/soft layoffs, especially in tech, send mixed messages to frontline workers. 6. Record low unemployment and quit rates are making recruiting, onboarding, and retaining top talent a complicated and time-consuming endeavor. And with “right-sized” internal and external recruiting teams, things are only getting worse. 7. Designing a one year plan, much less a five year plan, is almost laughable. The volatility of global and local markets, the housing and inflation crises, and the recent uptick in acquisitions after a stagnant 2023 is hamstringing marketing leadership vision and creating a sense of paralysis that is resulting in reactive - not proactive - campaigns. 8. Legislation may completely disrupt established strategies. The ongoing antitrust case against Google, looming government intervention in the sale of TikTok, and increased scrutiny over the adverse effects of social media on youth audiences may change the landscape of marketing, as we know it, forever. See challenge number seven. 9. Brand identity has never been as undervalued as it is now. Related to challenge number two, generative AI is coalescing brand identity and tone of voice into one amorphous blob of generic, clichéd taglines, headlines, and calls to action. It is safe to assume that every marketing org is using generative AI in their campaigns, even if they say they’re not. This may perpetuate the “enshitification” of marketing content, further damaging the reputation of marketing orgs. Note: this post was written without the aid of generative AI.

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