We started with a mission and a handful of people. 10 years on we are a team of more than 450 people driven by our values of integrity, transparency, and fairness at the core of every action, and united by a culture of collaboration, trust and a pro-active approach to problem solving.
Our mission to provide quality and trusted water retail services to businesses in England and Scotland with an unwavering commitment to fairness and transparency is as true today as it was when we first launched in 2014.
From defying industry norms by being the only retailer to have its own meter reading team, to having more 5-star Trustpilot reviews and leveraging our independence to challenge the Wholesalers more than any other retailer in the market, we continue to live up to the high standards we set ourselves 10 years ago.
In the last 12 months alone, water market operator MOSL confirmed that Castle Water is outperforming other major water retailers on key meter reading tasks. Our 96% success rate in meter reading tasks surpasses all other major retailers, and MOSL’s “Holistic Reporting” score of over 94% also ranked Castle Water above other national retailers.
With over 12,000 customer service interactions a week, and 350,000 accounts, our promise is to provide market-leading services. Our continued investment in superior technology and our customer-centric mind-set ensures we'll keep that promise.
As we celebrate our 10 year anniversary, we want to thank our customers for choosing and trusting us, our partners for supporting and collaborating with us, and our colleagues at Castle Water for your commitment and valuable contributions. Here's to the next 10 years...
Here's to the next 10 years... 🎉🎉
Discover more at https://lnkd.in/e_5_VwTT
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Account Manager at WCS Group
3moWell deserved Doug, a true asset to the company.