weSource Management Consultancy Firm’s Post

Dear Connections! We are actively looking for "Senior Customer Advocate " Position for MPT-KSGM Joint Operations. If you are interested, please apply at hninwutyee@mptmmf.com with the name of the position in the subject along with your complete CV. Responsibilities > To listen to daily calls to learn about high-level inquiries and feedback. Detect and effectively correct defective calls to contribute to the quality improvement of call center agents. > Collect the VOC from the agents’ notes and make detailed analysis. > To analyze the collected data from the call center and digital media channels to categorize the details of customer reaction-levels and suggestions. > Collect the analyzed data from VOC staff and report to the management daily, weekly, and monthly. Share the effective suggestion and improve the VOC by coordinating with the relevant department. > Cooperating with the relevant departments to completely improve the VOCs, and if it is difficult due to budget or policy, consider improving partially by aligning with the internal teams. In order to improve VOC, to summarize analysis that is easy for related departments to understand and suggestions from our department, and actively coordinate with related departments. #mpt #telecom #VOC #customercare #advocate

Many people in customer support roles don’t always understand what it means to work with end customers, especially when the client has already paid a significant amount for the equipment and has your direct phone number. Although my position is officially called “Customer Support,” my work is fundamentally different from the typical market understanding of this role. So, when I receive customer support job offers on LinkedIn based on my experience, I’m often surprised, as my job is much more complex and involves far more responsibility than what is usually implied by this title

Skills To Look 4 When Hiring for Customer Support Specialist 1. Emotional Intelligence 2. Good Communication 3. Resourcefulness 4. Passion

Having a well earned break..... back next week 💪 This week I've left my tool bag at home, and exchanged leafy Hampshire to this beautiful location in Norway. Firstly, I just wanted to say thank you to everyone who has supported me in my first month or so on LinkedIn. I'm so grateful for the engagement, and the support 🙏 Here's what I do, but most importantly how I help ops managers deal with a growing, unmanageable pipeline of work.... With nearly 20 years in installation, tech support, and management experience, I know the stresses we face in this industry. Sales are soaring 🚀 But there aren't enough engineers to handle the work 🙈 You’re recruiting… but it that takes time ⏲ Projects need to be delivered 🔧 Customers lose patience, and the complaints start flying in 😡 So what's the solution? Send me a DM and let’s talk. Here’s how I can help: ✅ Telecoms installs ✅ Maintenance visits ✅ WiFi installs ✅ Data cabling I'm back next week, so pop me over a DM and let's see how I can help you.

🧍 #EMPLOYEESPOTLIGHT | Meet Jennifer Cecil, Quality Assurance Engineer III. Jennifer just completed her first customer SAT. It was a wild success, and she knocked it out of the park. On top of all of the hard work to get it done, she also left Iowa after a long day only to get home after 1 am to make sure she could be available online for the customer first thing in the morning. Read below to learn more about Jennifer! What are the key responsibilities in your role? As a Quality Assurance Engineer, I review project documentation, create an Acceptance Test Plan that encompasses all workflow scenarios, and run the test cases in the ATP in the different project environments to thoroughly test the workflows and functionality. I create Jira tickets for any issues that I find and communicate with the developers to resolve and test the fixes. I also perform demos for the customers upon request, conduct Functional Acceptance Testing (FAT) and System Acceptance Testing (SAT), and support Go-Live. What tools or software do you use most frequently, and how do they help you? I use Jira to create and track tickets, GitLab to adjust simulators for testing, MobaXterm to push simulator changes to the DES, WinSCP to check messages sent and received on the backend of the system, and Microsoft Word to create the ATP. What is the most rewarding aspect of your job? Assisting with completing project milestones that result in the successful implementation of the project and happy customers. If you could give one piece of advice to someone aspiring to work in your industry, what would it be? One piece of advice that I would give is to build strong organizational skills to track issues, prioritize tasks, and thoroughly test the systems. If you could live in any TV or movie universe, which would you choose? I would live in the James Bond universe. The movies are fun, action packed, suspenseful, and set in beautiful places! Looking for a new role? Join the IDEMIA team! Check out our open positions: https://bit.ly/3Ja8mz6 #LoveWhereYouWork #WorkCulture #NowHiring

🔔 As a recruiter involved in recruiting customer contact professionals, especially complaint handlers, I've been pondering the unique qualities that make this role challenging yet crucial. To all the fantastic complaints handlers out there – I take my hat off to you! Dealing with complaints day in, day out requires a special kind of dedication. I'm curious, what keeps you motivated to bring your A-game every single day? ⭐ Customer Advocacy: Is it the satisfaction of doing the right thing for the customer? ⭐ Company Loyalty: Is it about upholding the values and reputation of the company you work for? ⭐ Paycheck Pride: Or is it the joy of getting paid at the end of the month that fuels your motivation? If it's something else, write in the comments below 😁

punching and rollforming. comercialcamasi@gmail.com

How to Defy Ordinary by allowing our employees to understand the real world of customers. Within our team we set up a “vis ma vie” experience where 3 persons had the chance to live an exciting and challenging experience by being a customer service agent for 4 days. Great challenge, exciting experience, and the best way to be outside of your comfort zone and better understand our customers. Definitively an experience to be re-iterate! #defyordinary #customerexperience #customercentricity

Good opportunity