Westgate Resorts’ Post

Scott Perlmutter, VP of Operations at Highgate Contributed an article "The Balance of Efficiency and Hospitality" “My advice is to prioritize enhancing team members' communication skills as a key element of effective leadership strategy.” says Scott Perlmutter Read More : https://lnkd.in/gxzMyDd3 #CustomerExperience #OperationalExcellence #HospitalityInnovation #GuestSatisfaction #StreamlinedService #EffortlessHospitality

Hotel leadership starts at the ground floor—and that means giving general managers the right support, tools and training for peak performance.   With a focus on growing and retaining people, leveraging innovative technology, and cultivating a culture centered on continuous improvement, our GMs play a central role in the success of the hospitality industry at large. Ann Christenson, Chief Human Resources Officer, shares how empowering GMs creates a more positive experience at the property level, from associates eager to develop their own skills to guests looking for a standout hotel stay.   Read more from Hotel Business Review: https://lnkd.in/eyWm_29G

✍ New feature in CEO Magazine: Curious what played an integral part in shaping what Delaware North looks like today? It all starts with leadership that champions trust and transparency, paving the way for a culture of partnership and excellence. We are extremely proud to partner with Delaware North and support their strategic objectives and collectively, fostering growth and innovation. 🎇 Read the full article: https://bit.ly/4bsraaU

🔑 My Biggest Lesson in Hospitality Leadership Years ago, I learned that luxury service isn’t just about 5-star amenities—it’s about understanding people. One guest once told me: “I don’t remember the room, but I remember how your team made me feel.” That changed my approach to leadership forever. What’s the most valuable lesson you’ve learned in hospitality? Share in the comments!

What work habits do you focus on to be the best leader you can possibly be? Check out the six habits of successful hospitality business leaders. https://lnkd.in/gnsFmf8n #hospitality #business #leadership

One of my favorite tools for hoteliers. David Lund can help you and your teams become experts in hotel finance. When each person in the hotel takes ownership of their finances, your property will no doubt be prosperous. This book is one of the best investments you can make for your teams.

"Leadership is probably even more potent than the idea itself."   Danny Meyer — acclaimed restaurateur and founder of the Union Square Hospitality Group — shared this profound insight at a recent Masters of Scale Live event in New York City. Danny explained how good leadership is essential for scaling a successful business (and also a determining factor in his investment strategy), adding that "a great leader can pivot and make a decent idea even better. But I’ve never seen a great idea overcome bad leadership." https://lnkd.in/gAC5hznc

Where are tomorrow’s hospitality leaders coming from? In today’s fast-paced hospitality industry, attracting and developing leaders isn’t just a priority—it’s essential. A recent article highlights the importance of creating opportunities for growth and fostering leadership skills to build resilient teams. Leadership isn’t limited to titles. It’s about empowering people at every level to innovate, make decisions, and drive change. For hospitality businesses, this means providing clear pathways for career progression, encouraging mentorship, and creating an environment where talent thrives. What’s your take—how can we better nurture future leaders in hospitality? Let us know! Read more here: https://shorturl.at/Z9ive #HospitalityLeadership #TalentDevelopment #FutureOfWork #ResolveUK

Carnival Corp. makes leadership changes for three brands LINK: https://lnkd.in/e-zP7n4d #ConsultingIssues #TheDailyConsultant #Strategy #Innovation #Leadership #Management #Business #Operations #Advisory #Finance #Project #Policy #Process #Technology

Leading People In a city where there are several hotels, all hotels were doing fairly well in terms of business except one. On interacting with the leader, he said this - These people are paid to do a job and that is all I expect them to do. If they don't like it, the door is open. If you refer to your team as just 'these people', you've already started on the wrong foot. Just because you manage a hotel doesn't guarantee that your employees see you as a leader. Gaining the respect and support of your team does not come from the position that you hold. Employees need to be 'led'. Employees are the key to running a successful operation. Ignore this fact at your own peril. If you analyse what actually happens in your hotel every day, you'll see clearly that there are three basic dimensions - the what, the how and the who. The what refers to the goals you are trying to achieve. This is what sets you up for excellence. It includes your plans and targets you have put in place to achieve your goals. The how refers to the manner in which the work gets done. It includes productivity, efficiency and quality. The who refers to all the staff you employ to do the work. It involves their commitment, competence and motivation. You don't have to be a superhero to understand that the what and the how are ultimately dependent on the who. #HotelManagement #Hotel #Leadership #Excellence