Whereoware’s Post

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Customer experience is THE differentiator for today’s businesses. To help fellow marketer's we've put together the Ultimate Guide to #CX. What's inside: Breaking down what is CX, why it matters, how to #improveCXin5steps, what is good customer experience and 5 components of customer service. “When it comes to #customerexperience transformation, we’re not talking about one project or moment in time – we should always be transforming,” Whereoware’s Chief Technology Officer Eric MacKenzie explains. “Whether it’s people, process, or technology, there’s always some level of transformation happening in a business. So, we encourage clients to continuously audit their CX, looking at strengths, weaknesses, and gaps to then prioritize the most meaningful areas where CX improvements will create the largest impact. It’s never-ending – there’s always an opportunity to get better.” Improve your CX with our Ultimate Guide to Customer Experience: https://lnkd.in/eKJ_DnGV

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