Whitsundays Chamber of Commerce and Industry’s Post

Step 2 of Hospitality Assured’s Quality Accreditation process focuses on Customer Service Excellence and Organisational Change. Communicating clearly to customers is a given but does your organisation have a clear statement about its products, services, facilities, values, mission and commitment to service excellence? Are you managing customer expectations to the fullest? Helping organisations achieve Customer Service excellence as part of our Quality Accreditation is what we do every day. Contact us for a free, confidential chat to find out more about Hospitality Assured. https://bit.ly/3PoQhTO Or why not follow us on our YouTube channel @hospitalityassured to hear what our customers across the world have to say about us. #HospitalityAssured #HospitalityAssuredStandards #BusinessExcellence

Just finished the course “Customer Service for Any Sector: Tips from a Hospitality Expert” by CRFT Productions and Sara Odorisio! Check it out: https://lnkd.in/dHiWMGRv #customerservice.it is an excellent opportunity you can learn so much about customer service skills 

✨✨This week is National Customer Service Week. Although customer service has evolved over the years, the principles remain the same, yet can be debatable. ✨✨ Excellent customer service is important, and I take pride in offering it. It comes from my always wanting to help others and make a difference. Over the years, I have realised that you cannot please everyone, but I do like to try! Feedback is important, and we are starting our first round of asking our clients and candidates for their feedback (watch this space—the 360-degree approach can be tough!). National Customer Service Week is a dedicated time to honour the essential role that customer service professionals play in enhancing the customer experience and fostering brand loyalty. It's a reminder that exceptional service goes beyond resolving issues - it's about building relationships and creating positive, lasting impressions. Delivering 5* service can take careful planning to get things right the first time! :) ⭐⭐⭐⭐⭐ I am attending the World of Learning Exhibition in Birmingham and off to Ireland this week. A good week ahead 🙌🙂 #brand #reputation #care #pride #communication #service

Step 2 of Hospitality Assured’s Quality Accreditation process focuses on Customer Service Excellence and Organisational Change. Communicating clearly to customers is a given but does your organisation have a clear statement about its products, services, facilities, values, mission and commitment to service excellence? Are you managing customer expectations to the fullest? Helping organisations achieve Customer Service excellence as part of our Quality Accreditation is what we do every day. Contact us for a free, confidential chat to find out more about Hospitality Assured. https://lnkd.in/dU3XqTk9 Or why not follow us on our YouTube channel @hospitalityassured to hear what our customers across the world have to say about us. #HospitalityAssured #HospitalityAssuredStandards #BusinessExcellence

For tailored services backed by frequent face-to-face contact and innovative operations, it makes sense to speak with the company that puts ‘U’ first. Universal Security

🌟 Transform Your Team's Customer Service Skills! 🌟 Exclusive in-house training designed for the hospitality and food sector. Elevate your customer care to new heights and ensure your businesses success! ✅ Personalised Communication Techniques ✅ Proactive Complaint Resolution ✅ Customised Improvement Strategies Help improve your customer service with this, 3-hour session, tailored for your team - Book Your Training Now! #InHouseTraining #CustomerCareExcellence #Customerservice

𝗖𝗮𝗻 𝘆𝗼𝘂 𝗿𝗲𝗹𝗮𝘁𝗲 𝘁𝗼 𝘁𝗵𝗶𝘀? Whilst delivering my internal service excellence programme to my SME client's teams, one of the frustrations that operational staff shared with me was how some team members in other depts, failed to conduct effective hand-overs to their colleagues when they were finishing their shift early or taking leave. The impact on the operational team was that they were unable to provide clear updates, or timescales to their clients. On some occasions, it was unclear who was taking ownership! Thankfully my internal service excellence programme has helped my client to remove these frustrations as every team now understands the impact on each other and the end service delivered to customers. They also now understand the importance of effective hand-overs of work. If you can relate to this within your SME Business, would you like to resolve it? Grab my free Internal Service Excellence guide via the link below https://lnkd.in/esfRZWwd ----------- I'm Jacqui (The Customer Service Dancing Queen) and I help companies deliver service excellence which makes their customers feel like doing a happy dance. I develop the customer service skills of all internal teams, as every employee impacts the service delivered to your customers. Let's chat Best Customer Service Training Provider UK 2024/25 & 2023/24

Getting the basics of customer service right make a massive difference whatever your role (and cost nothing!). When you work for the benefit of those you serve, it ends up costing you less and making your job easier. This article shares a story about a trip Sally made to London. During the trip she experienced a masterclass in customer service in one coffee shop and the complete opposite in another. https://lnkd.in/eDDiTQr #CustomerService #CustomerServiceTraining #Masterclass #CustomerServiceSkills

🌟 It's National Customer Service Week! 🌟 It’s incredibly important our employees deliver exceptional customer service across our entire portfolio. Here's how we’re committed to raising the bar: 1️⃣ Comprehensive Training – Through in-person and online training, we equip our teams with the skills to communicate effectively and resolve issues our clients and their tenants may face. 2️⃣ Empowerment – Our employees have the autonomy to make decisions that drive customer satisfaction. Providing autonomy is crucial as it builds trust, increases motivation, and promotes a sense of ownership over their work. This empowerment enables employees to make decisions, improves problem-solving abilities, and ultimately results in enhanced productivity. 3️⃣ Clear Expectations – Our Contract Managers establish clear service standards specific to each site, ensuring everyone understands what constitutes high quality. 4️⃣ Ongoing Feedback – Our Operations team continuously provide constructive feedback and recognition so our employees can continuously improve their skillsets. 5️⃣ Lead by Example – Customer service should be exemplified by our HQ team. It is crucial for our leadership to embody Universal’s customer-first approach. 6️⃣ Innovation – We're always learning and evolving to meet the changing needs of our customers. We have implemented systems like the VeriFi Eidos visitor management tool, offering Self Check-In options, Photo Visitor Passes, and Host Notifications. This allows our staff to dedicate more time to personally welcome visitors and provide the best representation of our clients. Happy National Customer Service Week to all our dedicated teams making a difference every day! 💼🙌 #CustomerServiceWeek #CustomerExcellence #Teamwork #ContinuousImprovement

National Customer Service Week: The Specialist Advantage As we celebrate National Customer Service Week, consider partnering with a specialist customer service training provider rather than a generalist provider. Here's why choosing a specialist can make all the difference: 1. Tailored strategies that address unique challenges for SME’s. 2.  Access to the latest customer service innovations and best practices. Specialist not plagiarist. 3. Training based on relevant, industry-specific situations with practical real-world scenarios. 4. Specialised tools to track and improve customer satisfaction metrics with measurable outcomes. 5. Ongoing support to keep your team at the forefront of Service Excellence and continuous improvement. Investing in specialised customer service training isn't just a week-long celebration—it's a commitment to long-term success and customer loyalty. Please get in touch if you would like to discuss what Turner Corner Learning Solutions can do for you. Happy Customer Service Week #customerserviceweek